A nurse is reinforcing instructions with a client about the Press Ganey Survey. Which of the following statements by the client indicates an understanding?
"This survey will ask me about my satisfaction of services provided."
"I will receive a telephone call from someone regarding my visit."
"I will receive a printed survey in the mail to complete."
"This survey is provided to a sample group of people."
The Correct Answer is A
Choice A reason: The Press Ganey Survey is designed to measure patient satisfaction with healthcare services. It includes questions about the quality of care, communication with providers, responsiveness of staff, and overall experience. A client who understands that the survey assesses satisfaction demonstrates accurate comprehension of its purpose.
Choice B reason: While some healthcare organizations may follow up with patients via phone calls, the Press Ganey Survey itself is typically distributed electronically or by mail. This statement reflects a misunderstanding of the survey’s format and delivery method.
Choice C reason: Although some facilities may choose to mail printed surveys, this is not a universal feature of the Press Ganey Survey. The survey is often administered electronically, and the statement does not reflect a guaranteed or defining characteristic of the survey.
Choice D reason: The Press Ganey Survey is generally distributed to all patients who receive care, not just a sample group. While some institutions may use sampling methods, this is not a standard feature of the survey itself, making the statement inaccurate.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Choice A reason: Assisted living facilities are designed for individuals who need help with daily activities such as bathing, dressing, and meals, but not intensive medical or rehabilitative care. They are not appropriate for clients requiring frequent physical therapy and skilled nursing services.
Choice B reason: Long-term care is intended for individuals who have chronic illnesses or disabilities and require extended assistance over months or years. This client’s need for physical therapy over a short period (2 weeks) does not meet the criteria for long-term care placement.
Choice C reason: Skilled nursing facilities provide short-term rehabilitative services, including physical therapy, wound care, and IV therapy. They are ideal for postoperative clients who require frequent therapy sessions and medical oversight during recovery.
Choice D reason: Palliative care focuses on comfort and symptom management for individuals with serious or terminal illnesses. It is not appropriate for a postoperative client whose primary need is rehabilitation through physical therapy
Correct Answer is D
Explanation
Choice A reason: The Joint Commission does not monitor insurance claims. That function is typically handled by insurance companies and regulatory agencies such as CMS (Centers for Medicare & Medicaid Services).
Choice B reason: TJC is a non-profit organization. Its mission is to improve health care quality and safety through accreditation and performance improvement initiatives, not profit generation.
Choice C reason: Licensure for health care providers is managed by state boards and professional licensing authorities. TJC does not issue licenses to individual providers.
Choice D reason: This is the correct answer. The Joint Commission accredits health care organizations and programs across the United States, ensuring they meet established standards for safety, quality, and performance.
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