A nurse tells the unit manager, "I am tired of all the changes on the unit. If things don't get better, I'm going to quit." Which of the following responses by the unit manager is appropriate?

"So you are upset about all the changes on the unit?"

"You should file a written complaint with hospital administration."

"Just stick with it a little longer. Things will get better soon."

"I think you have a right to be upset. I am tired of the changes, too."

Answer and Explanation

The Correct Answer is A

It demonstrates active listening on the unit manager and willingness to understand the root cause of the dissatisfaction.

B. It shows unwillingness to understand and address issues at that level

C. It is inappropriate as it undermines the concerns of the nurse

D. It is not appropriate for a unit manager to say that as it shows the inability to offer solutions for the staff problems.

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Correct Answer is A

Explanation

the nurse should respect the client’s autonomy and respect her decision

B. the nurse should not assume that the client has mental health issue due to refusal of surgery .

C and D. the nurse should not try to persuade the client against her decisions.

A. "We'll need to have the nursing supervisor review the client's advance directives." B. "As the health care surrogate, the client's partner can make this decision." C. "You should contact the provider about your wishes for your family member." D. "You should speak with the facility's ethics committee about your concerns."

Correct Answer is B

Explanation

As the healthcare surrogate, the partner is legally allowed to make decisions on behalf of the client. A healthcare surrogate is an individual upon whom the legal mandate is given to make healthcare decisions on behalf of the client in the event where the client lacks capacity to do so.

A. No further review of the advanced directives is necessary if the surrogate is known

C and D. If clearly stated, no further review by the facility committee or provider is needed as they undermine the role of the surrogate.

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A nurse tells the unit manager, "I am tired of all the changes on the unit. If things don't get better, I'm going to quit." Which of the following responses by the unit manager is appropriate?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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Correct Answer is A

Explanation

Correct Answer is B

Explanation

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