The nurse knows which of the following is a “never event?”

The intervention the nurse can implement to improve communication with an older client who is wearing a hearing aid is to speak loudly and clearly. Speaking loudly and clearly can help the client to better understand what is being said, especially if they are experiencing hearing loss. However, it is important for the nurse to speak clearly without shouting, as shouting can distort speech and make it more difficult for the client to understand.

Chewing gum can actually hinder communication, as it can affect speech clarity and create distracting noises.

Turning off the television can help to reduce background noise and make it easier for the client to hear, but it may not be necessary in all cases.

Using a paper and pencil can be helpful in some situations, but it may not be necessary if the client is able to hear and understand verbal communication.

This statement acknowledges the client's feelings and shows that the nurse is interested in hearing more about their experience. It allows the client to share their emotions and concerns, which can help them to process their diagnosis and feel supported.

The other statements do not demonstrate empathy as effectively. "Tomorrow will be better" minimizes the client's current feelings and does not acknowledge the seriousness of the diagnosis. "I believe you can overcome this" focuses on the nurse's beliefs rather than the client's feelings. "What is your biggest fear about this diagnosis?" may be too direct and could put the client on the spot, potentially causing discomfort or anxiety.