A charge nurse is evaluating conflict resolution between two staff nurses. Which conflict resolution style is an example of one nurse putting aside her own goals to satisfy the other nurse?
Coercing
Accommodation.
Collaboration.
Compromising.
The Correct Answer is B
Rationale:
A. This style occurs when one individual pursues their own goals aggressively, often at the expense of others. In nursing, coercion may involve insisting on a particular plan of care without considering colleagues’ input. It is not an example of putting aside one’s own goals; rather, it prioritizes personal objectives over others’ needs. Using coercion can create tension or resentment among staff and is generally appropriate only in emergencies where quick, decisive action is required.
B. This is the correct example of a nurse putting aside her own goals to satisfy the other nurse. Accommodation involves yielding, cooperating, or giving in to another person’s preferences, sometimes to maintain harmony, avoid conflict, or preserve relationships. In the nursing context, this might look like a nurse agreeing to follow a colleague’s preferred approach to patient care even if she personally disagrees, prioritizing teamwork or unit harmony over personal opinion. While it can reduce immediate conflict, overuse may lead to resentment or feelings of being undervalued.
C. Collaboration is a problem-solving approach where both parties work together to find a mutually acceptable solution. It is a win-win strategy because it addresses the needs and goals of all involved. In nursing, collaboration might involve two nurses discussing differing approaches to patient care and developing a combined plan that satisfies both clinical judgment and unit policies. Collaboration requires active communication, negotiation, and shared responsibility; it does not involve one person fully sacrificing their goals.
D. Compromise occurs when both parties give up something to reach an agreement. It is a mutual concession approach. For example, two nurses might have different preferences for scheduling breaks and agree to split their choices to meet halfway. Compromise is not one-sided; unlike accommodation, each participant sacrifices a portion of their goals rather than one person yielding completely.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["B","C","D","E"]
Explanation
Rationale:
A. "Mistake-free" mandates during orientation are not appropriate. Expecting new graduate nurses to be mistake-free creates unrealistic pressure, increases anxiety, and can hinder learning. Orientation programs are designed to provide guidance, supervision, and a safe environment for learning, which includes making and learning from mistakes under supervision.
B. Orientation to unit is essential. Introducing new nurses to the unit’s policies, procedures, workflow, and culture helps them integrate into the team, understand patient care expectations, and become familiar with resources. This foundation is crucial for building competence and confidence.
C. Nursing Internship programs are beneficial. Structured internships provide hands-on experience in a supportive environment, allowing new graduates to practice clinical skills under supervision, apply theoretical knowledge, and gradually assume full responsibilities.
D. Mentorship is valuable for ongoing support. Experienced nurses provide guidance, encouragement, and professional development advice, helping new graduates navigate the challenges of early practice and promoting retention and confidence.
E. Preceptorship is critical. One-on-one guidance from an experienced nurse allows new graduates to learn clinical skills, patient care management, and critical thinking in a safe and supervised environment. Preceptors model professional behavior and provide real-time feedback, which enhances learning and competence.
Correct Answer is ["A","B","E"]
Explanation
Rationale:
A. The HCAHPS survey measures patients’ perceptions of communication with healthcare providers, including how well nurses and doctors explain care, listen, and address patient concerns. Effective communication is a core component of patient experience and quality assessment.
B. Cleanliness of the facility is a key aspect evaluated by HCAHPS. Patients are asked about their perceptions of the cleanliness of the hospital environment, including patient rooms and bathrooms, which reflects hospital hygiene and safety.
C. Cost of healthcare is not included in the HCAHPS survey. HCAHPS focuses on patient experience and perception of care, not billing or financial matters.
D. Incidence of adverse events (such as infections or medical errors) is measured through hospital quality metrics and reporting systems, not through HCAHPS, which relies on patient-reported experiences rather than clinical outcomes.
E. Response time to call lights is part of patient experience assessment in HCAHPS. Patients are asked whether their requests for assistance were answered promptly, reflecting responsiveness of the nursing staff.
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