A nurse is preparing to inspect the tympanic membrane of an adult client. Which action demonstrates correct technique?

Rationale:

A. Saying "You're probably overthinking it. There's no need to be so anxious" is incorrect because it minimizes the patient's feelings and can make the patient feel dismissed. Therapeutic communication requires validation, not judgment.

B. Saying "It's normal to feel that way, but it's probably nothing serious. Let's focus on the assessment" is incorrect because it assumes the situation is not serious and does not address the patient’s emotional needs. This approach can reduce trust and increase anxiety.

C. Saying "Don't worry. The tests will show that everything is fine with your heart" is incorrect because it provides false reassurance. Premature reassurance without assessment is unsafe, especially when the patient is experiencing symptoms like shortness of breath and chest pain, which may indicate a cardiac emergency.

D. Saying "I understand your concern. Let's talk about what you're feeling, and I'll explain what we're doing to assess your heart" is correct. This response acknowledges the patient’s feelings, encourages expression of concerns, and provides information about the plan of care. It uses therapeutic communication by combining empathy, active listening, and patient education, which helps reduce anxiety and promotes trust.

Rationale:

A. Client reports nipple discharge for the past week is subjective because the nurse is relying on the client’s personal report of experiencing discharge. The nurse cannot verify this symptom without direct observation at the time of the assessment, and the timing and description come from the client’s own account.

B. Axillary lymph node enlargement observed is objective data. The nurse can directly observe or palpate the lymph nodes, measure size, and document enlargement. It is a tangible sign that does not rely on the client’s perception.

C. Skin dimpling noted near the nipple is also objective data. The nurse observes the abnormal contour or indentation of the breast skin during examination, which can be verified visually and documented.

D. Client reports breast tenderness before menstruation is subjective because it is based on the client’s personal experience of discomfort or pain, which the nurse cannot measure. Pain and tenderness are classic examples of subjective findings because they rely on the client’s report.

E. A 2-cm firm mass palpated in the right breast is objective data. The nurse can physically feel, measure, and document the mass. This finding is tangible and reproducible on examination.