A nurse receives a request from a client to review the information in his medical record. Which of the following responses should the nurse give?
“There's a protocol for reviewing your medical record, and I can initiate the process.”
“Some parts of your medical record are restricted, but I can show you the parts that you are allowed to see.”
“The medical record has a lot of medical terminology, and it might be difficult for you to understand.”
“You should really talk to your provider if you have any questions about your treatment.”
The Correct Answer is A
A. Initiating the process to review the medical record is appropriate; clients have the right to access their medical information under HIPAA regulations, and the nurse can assist in starting that process.
B. While there are restricted parts of a medical record, the response lacks a proactive approach to assisting the client in accessing the information they have the right to view.
C. This response is dismissive of the client's request and does not provide an avenue for understanding the medical record better.
D. Although the provider can provide more detailed information about treatment, it does not
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Related Questions
Correct Answer is C
No explanation
Correct Answer is D
Explanation
A. Providing interpretation services over the telephone is not effective for clients with hearing loss who may benefit more from in-person or visual communication.
B. Exaggerated lip movements can be distracting and may not aid understanding; clear and natural speech is more effective.
C. While providing written materials is helpful, ensuring the client can understand the material is key; using an appropriate reading level is essential but secondary to direct communication strategies.
D. Reducing environmental stimuli helps minimize distractions, making it easier for the client to focus on the nurse's speech or lip movements and improving overall communication.
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