A nurse tells the unit manager, "I am tired of all the changes on the unit. If things don't get better, I'm going to quit." Which of the following responses by the unit manager is appropriate?
"So you are upset about all the changes on the unit?"
"You should file a written complaint with hospital administration."
"Just stick with it a little longer. Things will get better soon."
"I think you have a right to be upset. I am tired of the changes, too."
The Correct Answer is A
It demonstrates active listening on the unit manager and willingness to understand the root cause of the dissatisfaction.
B. It shows unwillingness to understand and address issues at that level
C. It is inappropriate as it undermines the concerns of the nurse
D. It is not appropriate for a unit manager to say that as it shows the inability to offer solutions for the staff problems.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Rationale
B. Active bleeding site is part of the ABCs of basic life support (Circulation and hemorrhage contro) and should be addressed first
A. Client maybe having an allergic reaction which is urgent but not priority
C. Client could be having a kidney stone which is not a priority
D. The client could be experiencing a heart attack which is important but not priority
Correct Answer is B
Explanation
A. The client’s aPTT is within the therapeutic range for heparin, so immediate interdisciplinary discussion is not required.
B. Clients using insulin pumps require coordination between the nurse, endocrinologist, and diabetes educator to ensure safe insulin administration and blood glucose management, making an interdisciplinary conference appropriate.
C. Orthostatic hypotension being managed with IV fluids can typically be addressed within routine nursing care without needing an interdisciplinary meeting.
D. The client’s albumin level is within normal limits, and risk for pressure injuries can be managed with standard nursing interventions without requiring a conference.
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