A staff nurse approaches the lead nurse to request an assignment change. The staff nurse reports difficulty caring for a certain client who is often angry and believes he has communicated needs that have not been met by the nurse. Which action by the lead nurse best exemplifies leadership?
Explore communication techniques with the staff nurse to identify techniques for caring for the client.
Reassign the client to another nurse in order to satisfy the staff nurse and provide the client with a better personality match.
Speak with the staff nurse in order to document all care provided to avoid unnecessary accusations by the client.
Speak with the client to determine what needs are believed to have been communicated but not met.
The Correct Answer is A
Transformational leadership focuses on empowering staff through mentorship and clinical professional development. Effective leaders utilize conflict resolution and coaching to improve bedside interpersonal skills, ensuring that therapeutic communication remains consistent even when addressing challenging or non-compliant patient behaviors.
Rationale:
A. Identifying effective communication strategies promotes professional growth and enhances nurse-patient rapport. By coaching the staff nurse, the leader fosters clinical competence and ensures the nurse develops the resilience needed to manage agitated clients safely and effectively.
B. Reassigning the patient represents an avoidance strategy rather than a leadership intervention. This approach fails to address the underlying skill deficit and can lead to staffing inequities or fragmented care, ultimately undermining the team cohesion within the clinical unit.
C. Focusing primarily on documentation is a defensive practice intended to mitigate legal liability. While accurate records are essential, this action does not address the relational conflict or help the nurse improve the quality of patient-centered care being delivered.
D. Interviewing the client directly may provide data but bypasses the nursing staff member’s developmental needs. This approach can diminish the nurse's professional authority and fails to provide the necessary support or mentorship required to resolve the communication barrier
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Brief introduction:
Hepatic encephalopathy involves neurotoxic accumulation due to hepatocellular failure and portosystemic shunting. This metabolic derangement results in altered consciousness and neuromuscular dysfunction. Impaired synthesis of clotting factors leads to life-threatening spontaneous hemorrhage and severe coagulopathy.
Rationale:
A. A decrease in ammonia levels indicates therapeutic improvement and positive response to treatments like lactulose. While ammonia is the primary neurotoxic agent in encephalopathy, a lowering trend is a desired finding. It does not require urgent intervention but rather continued monitoring of mental status.
B. Prolonged PT signifies a critical deficiency in coagulation factors produced by the liver. This laboratory value indicates an extreme hemorrhagic risk, necessitating immediate administration of vitamin K or plasma. The nurse must prioritize this to prevent variceal bleeding or internal exsanguination.
C. Elevated direct bilirubin reflects impaired excretion of conjugated bile into the biliary tract. While this explains the presence of scleral icterus and dark urine, it is a chronic manifestation. It is not an acute emergency compared to the failure of the blood's clotting mechanisms.
D. Reduced albumin levels contribute to oncotic pressure loss, resulting in peripheral edema and ascites. Although low protein requires long-term management and nutritional support, it is not an immediate life threat. The nurse addresses this through diuretic therapy and skin care rather than emergency action.
Correct Answer is A
Explanation
Brief introduction:
Nursing delegation involves the transfer of responsibility for task performance while retaining professional accountability. The Practical Nurse (PN) operates under a defined scope of practice focused on stable patients and standardized procedures, whereas the Registered Nurse (RN) manages complex clinical judgment, initial assessments, and the overarching coordination of specialized patient care plans.
Rationale:
A. Verifying the flow rate of a prescribed intravenous infusion is a technical skill within the PN's competency. This task involves monitoring a stable, established intervention, allowing the PN to ensure the mechanical delivery of fluids remains consistent with the medical orders while the RN focuses on higher-level assessments.
B. Performing the initial sterile dressing change requires an advanced assessment of the surgical site's integrity and healing. The RN must conduct the first inspection to identify early signs of dehiscence or infection, whereas subsequent, routine dressing changes for stable wounds may be delegated to a PN.
C. Developing and initiating a discharge education plan requires complex instructional design and patient evaluation. While a PN can reinforce previously taught information, the initial teaching must be performed by the RN to ensure all physiological and psychological learning needs are addressed before the patient leaves.
D. Analyzing patient data to update or modify a nursing care plan is a core nursing process function. Only the RN has the authority to evaluate patient outcomes and revise the plan of care, as this requires the synthesis of assessment data and clinical judgment beyond the PN’s scope.
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