A staff nurse has applied for a promotion. The hiring manager insinuates that if there was a sexual relationship between the two of them, the nurse's promotion request would get increased consideration. Which of the following actions should the staff nurse take first?

Rationale:

A. Physical endurance, to manage long shifts and physically demanding tasks, is incorrect because while stamina is helpful for sustaining work, it does not directly facilitate communication, collaboration, or team cohesion in high-stress situations.

B. Authoritative decision-making, to enforce strict compliance with protocols, is incorrect because an overly authoritative style can inhibit open communication and reduce team engagement. Effective leadership during stress relies on collaboration rather than rigid control.

C. Empathy, to understand team members' feelings and perspectives, is correct because empathy is a key soft skill for nurse leaders. Demonstrating empathy helps the leader recognize and validate the emotions of team members under stress, promotes psychological safety, encourages staff to speak up with concerns or ideas, builds trust and cohesion which enhances effective collaboration and problem-solving, and reduces conflict and prevents burnout by acknowledging workload challenges.

D. Technical proficiency, to ensure all clinical tasks are performed correctly, is important for patient safety but is considered a hard skill, not a soft skill. While valuable, it does not directly address team communication and collaboration.

Rationale:
A. Evaluator is correct because an evaluator critically assesses group processes, decisions, and outcomes, ensuring that tasks are completed effectively and standards are met. This is a necessary role in any team setting to maintain quality and guide the group toward objectives.

B. Dominator is incorrect because this behavior reflects a disruptive, controlling member who attempts to assert authority over others. It is not a productive task-oriented role and can hinder team collaboration and decision-making.

C. Energizer is correct because an energizer motivates the group, encourages members to take action, and maintains momentum toward completing tasks. This role is essential for sustaining team engagement and productivity.

D. Coordinator is correct because a coordinator organizes activities, clarifies roles, and helps align team members with overall objectives. This role ensures that tasks are performed efficiently and that responsibilities are clearly understood.

E. Self-confessor is incorrect because this role involves a member sharing personal feelings or experiences unrelated to the group’s tasks. While it may provide emotional expression, it does not contribute to task performance and is not necessary for effective team functioning.