What is the most effective way for a nurse leader to resolve a conflict within the team?
Involve patients in the discussion
Address the issue directly and mediate a solution
Ignore the problem and hope it resolves
Choose a side and support one person
The Correct Answer is B
A. Involve patients in the discussion: Patients should never be involved in staff conflicts, as doing so breaches professionalism and may compromise patient trust and care quality. Conflict resolution should remain within the team.
B. Address the issue directly and mediate a solution: Effective nurse leaders confront conflict promptly, facilitating open communication and guiding the team toward a fair resolution. Mediation encourages understanding, restores teamwork, and maintains a positive work environment.
C. Ignore the problem and hope it resolves: Avoiding conflict allows tension to build, disrupts teamwork, and can negatively impact patient care. Proactive management helps prevent escalation and promotes a healthier workplace.
D. Choose a side and support one person: Taking sides increases division and resentment within the team. A leader must remain neutral, listen to all perspectives, and focus on resolving the issue fairly and collaboratively.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. Graduated with straight A's:Academic grades demonstrate knowledge acquisition but do not guarantee professional behavior, work ethic, or the ability to function effectively within a healthcare team, which are more important to employers.
B. Are highly skilled in all aspects of patient care:Employers do not expect new LPNs to be expert in every aspect of patient care. Competence develops over time with experience, mentorship, and continuing education.
C. Show loyalty to the institution and its leaders:Employers value employees who demonstrate professionalism, reliability, and commitment to the organization’s mission and team. Loyalty fosters trust, collaboration, and a positive workplace environment.
D. Can perform highly skilled procedures, such as administration of IV and morphine:These advanced skills may fall outside the LPN scope of practice in many settings. Employers prioritize safe, competent practice within the legal scope rather than expecting mastery of all high-risk procedures.
Correct Answer is C
Explanation
A. Avoiding difficult conversations:Avoiding challenges can erode trust, as team members may perceive the leader as disengaged or unwilling to address concerns, which undermines credibility.
B. Being strict and inflexible:Strictness without fairness can create fear rather than trust. Effective leaders balance expectations with understanding, fostering a supportive environment.
C. Demonstrating honesty and integrity:Honesty and integrity are essential for building trust, as team members rely on leaders who are transparent, consistent, and ethical in their actions and communication.
D. Keeping information to yourself:Withholding information reduces transparency, hinders collaboration, and prevents team members from making informed decisions, which negatively impacts trust.
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