Which of the following is a key component of an effective hospital grievance policy?

Timely acknowledgment and investigation of grievances

Requiring grievances to be submitted in person only

Ignoring grievances that do not involve medical errors

Allowing grievances to be addressed only by the attending physician

Answer and Explanation

The Correct Answer is A

A: Addressing complaints in a timely, respectful, and thorough manner is critical to a fair grievance process.
B: Grievances must be accepted via multiple channels, including written and electronic.
C: All grievances should be taken seriously, even if unrelated to clear medical error.
D: Grievances may be addressed by patient advocacy or compliance departments, not only physicians.

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Correct Answer is D

Explanation

A: Delegating tasks to appropriate team members is an essential skill for time management and ensures that patient care is completed efficiently.
B: Prioritizing tasks based on urgency is crucial for effective time management and ensures that patient care is provided in a timely manner.
C: Documenting patient care is important for legal, medical, and communication purposes. It ensures that care is well-documented and can be referenced if needed.
D: Checking a personal phone frequently during shifts is a time waster as it distracts from patient care and reduces focus on responsibilities.

A. Only verbal communication is necessary for hand-offs B. Using a standardized format such as SBAR (Situation, Background, Assessment, Recommendation) C. Discussing all minor details about the patient's history D. Including personal opinions about the patient's family

Correct Answer is B

Explanation

A: Verbal communication alone can lead to missed details; written or electronic hand-offs are often required.
B: SBAR ensures consistency, clarity, and structured communication, which improves patient safety.
C: Including all minor details can overwhelm and distract from key information.
D: Personal opinions have no place in professional hand-off reports.

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Which of the following is a key component of an effective hospital grievance policy?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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Correct Answer is D

Explanation

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Correct Answer is B

Explanation

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