Which of the following is beyond the scope of practice of a medical assistant?

A. Offer to review and research the problem: Offering to review and research the billing concern shows willingness to address the issue and provides the patient with assistance.
B. Inform the patient you will ask the provider to call them: Billing concerns should be handled by the administrative or billing department, not the provider.
C. Have the patient fill out a HIPAA form before proceeding: A HIPAA form is not required for addressing billing concerns; it is for accessing or disclosing protected health information.
D. Recommend the patient contact their bank: The bank is not responsible for billing concerns related to medical services; the issue should be addressed directly with the healthcare facility.

A. Nails no longer than 1⁄2 inch: While nails should be kept short and clean, this answer does not directly address the CDC’s recommendations for hand hygiene.
B. Using alcohol-based hand sanitizer with at least 60% alcohol: The CDC recommends using alcohol-based hand sanitizers with at least 60% alcohol for effective hand hygiene.
C. Washing visibly soiled hands with soap and water for 3 to 5 min: Hand washing should be performed for 20 seconds with soap and water, not 3 to 5 minutes. The duration mentioned is excessive and not in line with standard guidelines.
D. Artificial nails without cracks or chips: The CDC advises against wearing artificial nails when providing patient care, as they can harbor bacteria and pose an infection risk.