Which of the following pieces of personal protective equipment should a phlebotomist wear to adhere to universal precautions in anticipation of body fluid splashes?

Choice A Reason:

Keeping the patient as upright as possible is not recommended in cases of shock. When a patient is in shock, it is important to lay them down and elevate their legs slightly, unless this position causes pain or further injury. This position helps improve blood flow to the brain.

Choice B Reason:

Providing a cooling blanket is not a standard first aid measure for shock due to a medication reaction. A cooling blanket may be used in cases of hyperthermia or heatstroke to reduce body temperature, but not typically for shock, which requires maintaining normal body temperature and preventing chilling.

Choice C Reason:

Administering oral fluids to a patient in shock is not advisable. During shock, a patient may have an impaired swallowing reflex or be unconscious, increasing the risk of aspiration. It is best to avoid giving anything by mouth until medical personnel arrive.

Choice D Reason:

Maintaining an open airway is crucial for a patient in shock. Ensuring that the airway is clear allows the patient to breathe effectively, which is essential for delivering oxygen to the tissues and organs. If the patient is unconscious or has an altered level of consciousness, the phlebotomist should check for breathing and begin CPR if necessary.

Choice A Reason:
A quiet and professional tone of voice is essential for a phlebotomy technician when introducing themselves to a patient. This tone conveys respect and maintains a calm environment, which is particularly important in healthcare settings where patients may be anxious or fearful about medical procedures. A professional demeanor helps to establish trust and reassures the patient that they are in capable hands.

Choice B Reason:
A loud and authoritative tone is not appropriate when introducing oneself to a patient. It can be intimidating and may increase the patient's anxiety. The goal is to make the patient feel comfortable and safe, not overpowered or coerced.

Choice C Reason:
Being assertive and humorous can sometimes help to lighten the mood and make the patient feel more at ease. However, humor must be used judiciously as it may not be well-received by all patients, especially in a medical setting where they might be experiencing stress or discomfort.

Choice D Reason:
A commanding and confident tone may convey confidence, but it can also come across as overbearing. While confidence is important, it should not overshadow the need for empathy and understanding of the patient's feelings and comfort.