A graduate nurse is seeking to improve their assertive communication.
Which statement is an accurate example of assertive communication?
"I'm tired of covering for you. Mr. Brown is asking for you again. You're lazy and unreliable. I'm going to talk to the nurse manager. I hope you lose your job.”.
"Why am I the only one that you ask to do overtime? I never ask for anything. Maybe you should ask some of the nurses who don't have any kids.”.
"I know that we spoke about Mr. Brown's pain but he doesn't seem to be getting any relief even with the change in dosage. I think he needs a new pain medicine.”.
"I'm sorry to be such a pain again but Mr. Jones is waiting for his discharge paperwork. Do you think that you could come write them when you have time?"
The Correct Answer is C
Choice A rationale
This statement is an example of aggressive communication. It uses "you" statements, labels the colleague with insulting terms like lazy and unreliable, and includes threats regarding their job security. Aggressive communication seeks to humiliate or dominate others rather than resolve a conflict. It creates a hostile work environment and destroys the collaborative relationships necessary for patient safety and effective nursing teamwork, failing to meet the standards of professional assertive behavior.
Choice B rationale
This statement represents passive-aggressive communication. The speaker is expressing resentment and frustration indirectly by asking rhetorical questions and making snide remarks about colleagues with children. It avoids addressing the actual issue of overtime directly with the supervisor. This style of communication is manipulative and leads to workplace tension and misunderstandings because the individual's true needs and feelings are not stated clearly or respectfully to the appropriate party.
Choice C rationale
This is an accurate example of assertive communication. It uses "I" statements to express a professional concern and focuses on the objective facts of the patient's condition. The nurse clearly states the problem regarding the lack of pain relief and proposes a specific solution or next step. Assertive communication is direct, honest, and respectful, allowing the nurse to advocate for the patient's needs without attacking or demeaning the other members of the healthcare team.
Choice D rationale
This statement is an example of passive communication. By using phrases like "sorry to be such a pain" and "when you have time," the nurse is minimizing the importance of the task and their own professional role. It lacks the firmness required for effective advocacy. Passive communication often results in the speaker's needs being ignored, which can lead to delays in patient care, such as the discharge process mentioned in this specific scenario.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Choice A rationale
Early morning driving often involves dawn conditions where low sun angles create intense glare, significantly impairing vision for older adults with cataracts or corneal changes. Glare sensitivity increases with age as the lens becomes less transparent. Additionally, morning traffic congestion and the presence of commuters increase the complexity of the driving environment, which can overwhelm slower cognitive processing speeds and reduced reaction times typical in senior populations.
Choice B rationale
Corrective lenses are essential for maintaining visual acuity, which is the ability to discern fine detail at various distances. Presbyopia and other age-related refractive errors necessitate the use of glasses to ensure the driver can read road signs and identify hazards. Wearing prescribed eyewear optimizes the focal point on the retina, ensuring that sensory input is accurate, which is critical for safe navigation and maintaining appropriate following distances during operation.
Choice C rationale
Regular eye examinations are vital for detecting age-related ocular pathologies such as glaucoma, macular degeneration, and diabetic retinopathy. These conditions can cause peripheral vision loss or central blind spots, both of which are detrimental to driving safety. Early intervention through professional screening allows for the management of intraocular pressure or retinal changes, ensuring that the driver’s visual field remains as broad and clear as possible to prevent collisions.
Choice D rationale
A vehicle in good working condition ensures that safety features like brakes, lights, and windshield wipers function effectively during emergencies. Mechanical reliability reduces the risk of stalls or breakdowns in high-traffic areas, which can be particularly stressful and dangerous for elderly drivers. Properly maintained mirrors and clean windows further enhance visibility, supporting the driver’s ability to monitor their surroundings and respond to the movements of other vehicles and pedestrians.
Correct Answer is D
Explanation
Choice A rationale
The admission nursing assessment provides a comprehensive baseline of the client's health status at the time they enter the facility. It includes medical history, current symptoms, and a physical exam. While it contains an initial set of vital signs, it does not provide a continuous view of changes over time. To find trends, the nurse needs a document that shows multiple readings over several hours or days, which the admission assessment lacks.
Choice B rationale
Progress notes are used by healthcare providers to document the client's clinical status, interventions, and response to treatment in a narrative or structured format. While a nurse might mention a specific vital sign change in a note, these entries are not the most efficient way to track trends. They are often scattered among other clinical details, making it difficult to quickly visualize patterns or fluctuations in data like blood pressure or temperature.
Choice C rationale
The admissions sheet contains demographic and administrative information, such as the client's name, age, insurance details, and emergency contacts. It may also list the admitting diagnosis and the name of the attending physician. It does not contain clinical data or ongoing monitoring information like vital signs. Using this sheet to look for physiological trends would be impossible because that type of data is simply not recorded on this specific administrative form.
Choice D rationale
The graphic record, often referred to as the flow sheet, is the specific section of the electronic health record where vital signs, weight, and intake/output are documented. It is designed to allow for easy visualization of data over time, often using a table or graph format. This allows the nurse to quickly identify trends, such as a steadily rising temperature or a dropping blood pressure, which is essential for monitoring a postoperative client’s recovery.
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