A nurse from predominantly Latino culture works in a hospital that services a large Hmong population. What action by the nurse best demonstrates cultural competence?

The action by the nurse that best demonstrates cultural competence is asking the clients what matters most to them in their illness and treatment. This demonstrates respect for the clients' beliefs, values, and preferences, and acknowledges that healthcare is influenced by cultural factors. By asking the clients what matters most to them, the nurse can gain insight into their cultural practices, beliefs, and expectations, and use this information to provide care that is more meaningful and effective.

Telling the client that they should not continue taking herbs, asking if they utilize a shaman, or telling the clients to follow the provider's orders without regard for their cultural beliefs and practices can be disrespectful, dismissive, and may create a barrier to effective communication and care. Cultural competence requires understanding and respecting the cultural diversity of clients and incorporating this knowledge into the provision of care.

The primary purpose of an incident report is to document any unexpected or unplanned event that occurs in a healthcare setting, including any adverse events or near misses that involve a patient, staff member, or visitor.

Incident reports are used to identify the underlying causes of an event, to help prevent similar incidents from occurring in the future, and to provide information that can be used to improve the quality and safety of care. Incident reports are not intended to assign blame or responsibility, but rather to gather information and identify opportunities for improvement.