Refund Policy

Last updated: 2025

At Naxlex, we are committed to providing high-quality nursing exam preparation resources, including practice questions, study guides, and performance analytics, to help students succeed on exams like the NCLEX, TEAS, and ATI assessments. We strive for transparency in our services, and this Refund Policy outlines the terms under which refunds may or may not be available for purchases made on naxlex.com (the "Website"). By purchasing any products or services from Naxlex, you agree to these terms. Please read this policy carefully before making a purchase. If you have any questions, contact our support team at [email protected] or via our website live chat.

1. Free Trial and Access

To help you evaluate our offerings without commitment, Naxlex provides free access to a substantial portion of our content:

  • 25% of Practice Questions: All users can access 25% of our question bank for free, including rationales and explanations. This allows you to assess the quality, relevance, and alignment of our materials with your study needs.
  • No Time Limit on Free Access: You can use the free content as long as needed to decide if our premium features suits you.
  • No Refund for Free Content: Since this is provided at no cost, no refunds apply.

We strongly encourage you to thoroughly explore the free trial before purchasing. This trial period is designed to give you ample opportunity to assess the value and functionality of our offerings.

2. Paid Purchases and No-Refund Policy

Once you decide to upgrade to a paid subscription or purchase premium access (e.g., full question banks, video tutorials, performance tracking, or self-assessment exams), please note the following:

  • No Refunds After Purchase: Our policy does not allow for any refunds, cancellations, or prorated returns once payment has been processed and access has been granted. This applies to all digital products and services, including but not limited to:
    • Premium question banks (e.g., 1250+ questions with 99% accuracy prediction).
    • Study guides and video explanations.
    • Computer Adaptive Tests (CATs) and Readiness Assessments (RATs).
    • Any bundled packages.
  • Reason for Policy: Our services are digital and immediately accessible upon purchase, making them non-returnable under standard e-commerce practices. By completing a purchase, you acknowledge that you have reviewed the free trial and confirm that our content meets your expectations.
  • Subscription Renewals: No auto-renewing subscription, it's a one-time payment. No refunds will be issued for the current billing period if you cancel mid-term.
  • Eligibility Confirmation: Before purchase, ensure you meet any system requirements (e.g., compatible browser, stable internet) and that the content aligns with your exam (e.g., NCLEX-RN vs. NCLEX-PN).

Important: Once you purchase, you agree to our refund terms, and you will not be eligible for a refund. We guarantee safe and secure payments to protect your financial information, processed through trusted gateways.

3. Exceptions and Special Circumstances

In limited cases, we may consider exceptions on a case-by-case basis. These are not guaranteed and require contacting support within 48 hours of purchase:

  • Technical Issues Preventing Access: If you cannot access purchased content due to a verifiable error on our end (e.g., server outage or account activation failure), we will work to resolve the issue promptly. If unsolvable within 72 hours, a refund or credit may not be issued, but we can add some more days to your subscription at our discretion.
  • Duplicate Charges: If you are charged twice for the same purchase in error, contact support with transaction details for a full refund of the duplicate amount.
  • Fraud or Unauthorized Charges: If your purchase was made fraudulently or without your consent, contact your payment provider immediately for charge back options. We cooperate with such investigations but do not process refunds directly for unauthorized transactions.

Refunds, if approved, will be processed to your original payment method within 7–10 business days. Refunds are in the original currency and exclude any processing fees.

4. Cancellations

  • Pre-Purchase: You may cancel your order before payment confirmation (e.g., during checkout). No charges will apply.
  • Post-Purchase: Cancellations are not permitted after access is granted. For subscriptions, you can downgrade or cancel future renewals via your account settings.

5. Policy Changes

We reserve the right to modify, update, or revise our refund policy at any time. Such changes may be necessary to reflect adjustments in our business practices, service offerings, or to comply with legal requirements. Any alterations to the policy will become effective immediately upon being posted on our Website. It is your responsibility to review this page periodically for updates. Continued use of our services after changes constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our support team at [email protected] or via our website live chat. We are here to assist you and address any concerns you may have. Our team typically responds within 24–48 hours. We appreciate your trust in Naxlex and we're dedicated to your success in nursing exams. 

Thank you for choosing Naxlex!