A nurse is performing a health assessment and notices the client is tearful and indecisive when answering questions. What therapeutic communication technique is most appropriate for the nurse to use in this situation?
Active listening
Therapeutic silence
Sharing information
Clarifying questions
The Correct Answer is B
Choice A reason: Active listening is a foundational component of all nursing interactions, but it requires the client to be verbalizing thoughts. When a client is tearful and struggling to find words (indecisive), the immediate priority is to provide a safe emotional space. Active listening should be paired with silence to allow the client the necessary time to process their emotions before they are expected to continue speaking.
Choice B reason: Therapeutic silence is the most appropriate intervention for an emotionally overwhelmed client. It demonstrates patience and empathy without pressuring the client to perform or answer questions immediately. This technique allows the client to regain composure and organize their thoughts, signaling that the nurse is comfortable with the client's emotional expression and is fully present in the moment to support them.
Choice C reason: Sharing information is a cognitive intervention that is often poorly timed when a client is in an emotional state. Providing facts or medical data while a client is tearful can be perceived as dismissive of their emotional distress. Information sharing should occur only after the client’s emotional needs have been acknowledged and they are in a more receptive psychological state.
Choice D reason: Clarifying questions are used to resolve ambiguities in communication, but asking them while a client is tearful and indecisive may increase their anxiety. Pressing for clarification when a client is struggling to articulate their feelings can be counterproductive, potentially leading the client to shut down further rather than opening up about the underlying cause of their distress.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Choice A reason: Therapeutic silence is a powerful communication tool that conveys acceptance and patience. It provides the client with the necessary psychological space to process complex emotions or memories related to sensitive health information. This approach fosters a trusting nurse-client relationship, which often leads to more accurate and complete data.
Choice B reason: Moving quickly to the next question or providing a summary can be perceived by the client as dismissive or insensitive. This prevents the nurse from obtaining critical subjective data that may be vital for the care plan. Rushing the interview process often shuts down further communication on sensitive topics.
Choice C reason: Skipping essential health history questions to avoid awkwardness is a failure in the assessment phase. Sensitive topics, such as sexual health or substance use, are often critical to the diagnosis and treatment. The nurse must find a professional way to address these areas rather than ignoring them.
Choice D reason: Pressing a client for immediate answers is non-therapeutic and can be perceived as aggressive or judgmental. This approach increases the client's anxiety and defensiveness, making them less likely to share honest information. Effective data collection relies on the client feeling safe and respected throughout the interview.
Correct Answer is B
Explanation
Choice A reason: Indoor tanning beds are not safe as they emit concentrated ultraviolet A and ultraviolet B radiation. This exposure significantly increases the risk of DNA damage in skin cells, leading to melanoma and non-melanoma skin cancers. Patients must be taught that artificial UV sources are as hazardous as natural sunlight.
Choice B reason: Chemical sunscreens require approximately 15 to 20 minutes to be fully absorbed into the stratum corneum to provide effective photoprotection. Applying it immediately before or after exposure leaves the skin vulnerable to radiation. This statement demonstrates the patient understands the correct pharmacological application timing for maximum ultraviolet protection.
Choice C reason: Ultraviolet radiation can damage ocular tissues and the periocular skin even on cloudy or overcast days. Constant use of sunglasses that filter 99% to 100% of UVA and UVB rays is necessary to prevent cataracts and macular degeneration. Limiting use to bright days shows an incomplete understanding.
Choice D reason: Sunscreen must be reapplied at least every 2 hours, regardless of activity, because the active ingredients break down over time when exposed to light. Furthermore, sweating and friction from clothing can remove the protective layer. Restricting reapplication only to post-swimming activities significantly increases the risk of solar erythema.
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