A nurse leader is managing a multidisciplinary team during a high-stress situation on the unit. Which soft skill should the nurse leader prioritize to effectively facilitate communication and collaboration among team members?
Physical endurance, to manage long shifts and physically demanding tasks
Authoritative decision-making, to enforce strict compliance with protocols
Empathy, to understand team members' feelings and perspectives
Technical proficiency, to ensure all clinical tasks are performed correctly
The Correct Answer is C
Rationale:
A. Physical endurance, to manage long shifts and physically demanding tasks, is incorrect because while stamina is helpful for sustaining work, it does not directly facilitate communication, collaboration, or team cohesion in high-stress situations.
B. Authoritative decision-making, to enforce strict compliance with protocols, is incorrect because an overly authoritative style can inhibit open communication and reduce team engagement. Effective leadership during stress relies on collaboration rather than rigid control.
C. Empathy, to understand team members' feelings and perspectives, is correct because empathy is a key soft skill for nurse leaders. Demonstrating empathy helps the leader recognize and validate the emotions of team members under stress, promotes psychological safety, encourages staff to speak up with concerns or ideas, builds trust and cohesion which enhances effective collaboration and problem-solving, and reduces conflict and prevents burnout by acknowledging workload challenges.
D. Technical proficiency, to ensure all clinical tasks are performed correctly, is important for patient safety but is considered a hard skill, not a soft skill. While valuable, it does not directly address team communication and collaboration.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Rationale:
A. Adjust the water temperature to feel hot is incorrect because water that is too hot can cause skin irritation or damage. The correct practice is to use warm or lukewarm water to maintain skin integrity while effectively removing pathogens.
B. Rub hands and arms to dry is incorrect because vigorous rubbing can damage the skin. Proper hand hygiene involves patting hands and forearms dry with a clean paper towel to prevent skin irritation and maintain hygiene.
C. Apply 4 to 5 mL of liquid soap to the hands is correct because this amount is sufficient to create a lather that covers all hand surfaces, including palms, backs, fingers, and thumbs. Adequate soap volume ensures effective removal of microorganisms during handwashing.
D. Hold the hands higher than the elbows is incorrect because the hands should be positioned lower than the elbows during handwashing. This allows water and soap to flow from the fingertips toward the elbows, preventing contamination from water running back onto clean hands.
Correct Answer is D
Explanation
Rationale:
A. Proceeding with inserting the feeding tube is incorrect because the living will is a legal document that expresses the client’s wishes regarding life-sustaining treatments. A durable power of attorney for health care (proxy) cannot override explicit instructions in a valid living will. Ignoring the living will could violate the patient’s autonomy and legal rights.
B. Ignoring both the living will and proxy and providing comfort care only is incorrect because the nurse cannot make unilateral decisions about life-sustaining treatments. Care must follow legal documents, the provider’s orders, and established ethical guidelines.
C. Consulting the hospital ethics committee is incorrect as the first action. While involving the ethics committee can provide guidance in complex situations, the immediate priority is to ensure the client’s legally documented wishes are respected and communicated to the provider. Ethics consultation may follow if further clarification is needed.
D. Informing the health care provider of the conflict and advocating for honoring the client’s living will is correct. The nurse’s responsibility is to uphold the client’s autonomy and legal rights. The nurse should ensure that the provider is aware of the living will, communicate the client’s previously expressed wishes, and advocate for care that aligns with those directives. This action protects patient rights, supports ethical practice, and provides a clear, legally compliant plan for care.
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