A nurse observes that a colleague becomes defensive and withdrawn after receiving constructive criticism from a team member. Using emotional intelligence principles, what is the most appropriate nursing action to support the colleague?
Encourage the colleague to reflect on their emotions and discuss how to manage their response constructively.
Report the colleague's behavior to management for formal intervention without addressing the emotional aspects,
Suggest the colleague immediately confront the team member about the criticism to assert dominance and prevent future issues.
Advise the colleague to ignore the criticism to avoid emotional distress and maintain team harmony.
The Correct Answer is A
Rationale:
A. Encouraging the colleague to reflect on their emotions and discuss constructive ways to manage their response is correct because it aligns with emotional intelligence principles, including self-awareness, self-regulation, and social skills. Supporting the colleague in understanding and processing their emotions fosters personal growth, reduces defensiveness, and improves interpersonal relationships within the team.
B. Reporting the colleague’s behavior to management without addressing emotional aspects is incorrect because it focuses solely on punitive action rather than supporting professional development and emotional growth. Emotional intelligence emphasizes resolving conflicts through understanding and reflection rather than immediate escalation.
C. Suggesting that the colleague confront the team member to assert dominance is incorrect because this approach may escalate conflict and does not promote constructive emotional regulation. Emotional intelligence encourages addressing feedback thoughtfully rather than reactively.
D. Advising the colleague to ignore the criticism is incorrect because avoidance does not teach emotional self-regulation or resilience. Ignoring feedback may prevent learning and professional growth, which are key components of emotional intelligence.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["2"]
Explanation
Step 1: Determine how many mg are needed per dose
Ordered: 250 mg
Available: 125 mg per tablet
Step 2: Divide
250 mg ÷ 125 mg/tablet = 2 tablets
Final Answer: 2 tablets
Correct Answer is B
Explanation
Rationale:
A. Create a written document of the incident and store the document in a safe place is incorrect as the first action because while documentation is important, it does not immediately address or confront the inappropriate behavior. Immediate action is needed to protect the nurse and set professional boundaries.
B. Tell the hiring manager in clear terms that this conduct causes feelings of discomfort and that the behavior should stop immediately is correct because the first step is to directly address the inappropriate behavior and establish boundaries. This is an assertive, professional approach that communicates clearly that the behavior is unacceptable and must cease. It also provides a documented verbal record if the behavior continues.
C. Report the behavior to the nurse manager is incorrect as the first action because the staff nurse should first attempt to address the behavior directly if it is safe to do so. Reporting can follow if the behavior persists or if confronting the individual is not safe.
D. Seek help from a trustworthy friend is incorrect because while support is helpful, it does not address the immediate ethical and professional concern or stop the inappropriate behavior. Action must be taken within the professional setting to ensure safety and accountability.
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