A provider requests that a medical assistant arrange personal care for an adult patient who needs help with meal preparation and personal care. Which of the following services should the assistant contact?

D. One emergency exit is available:A medical office should have multiple emergency exits to ensure safe and efficient evacuation in case of a fire. Having only one emergency exit poses a significant safety risk and should be reported to the safety team for immediate correction.

Incorrect Answers:

A. Fire extinguishers' pins are intact.Fire extinguishers should have their safety pins intact to ensure they have not been tampered with. This indicates they are ready for use in case of a fire and does not require reporting.

B. Multiplug adapters are not in use.The absence of multiplug adapters is a positive safety measure because these adapters can cause overloaded circuits and fire hazards. There is no need to report this, as it follows proper fire safety guidelines.

C. Sprinkler heads are unobstructed.Unobstructed sprinkler heads indicate that the fire suppression system is properly maintained. Reporting would be necessary only if sprinkler heads were blocked by furniture, decorations, or dust buildup.

A. Reschedule the patient for another appointment. Rescheduling might not be necessary if the patient’s concerns can be addressed in the current appointment.
B. Remind the patient the procedure is already scheduled. Reminding the patient about the scheduled procedure without addressing their concerns can come off as dismissive.
C. Relay the information to the provider. The medical assistant should communicate the patient’s additional concerns to the provider so they can be addressed before proceeding with the treatment.
D. Ask another medical assistant to speak to the patient. The medical assistant who is currently interacting with the patient should address the concerns or relay them to the provider, rather than passing the responsibility to another assistant.