A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Incivility is unprofessional and does not address the issue constructively.
B. Avoiding confrontation does not help address or resolve the issue.
C. Repeated criticism should be addressed, not disregarded.
D. Asking for specific details helps understand the feedback and improves future performance.
Correct Answer is C
Explanation
A. The primary focus of the client-nurse helping relationship is not for the nurse’s benefit, but for the client’s well-being.
B. While the organization benefits indirectly, the helping relationship is centered around the client's needs.
C. The client-nurse helping relationship is established to benefit the client, addressing their health and emotional needs.
D. The helping relationship is not primarily established for the supervisor’s benefit, but rather for the client’s benefit.
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