A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Standing next to the client might not be helpful as the client might need to see the nurse’s face to read lips.
B. Guiding the client away from background noise can help the client hear better.
C. Braille is for individuals with vision impairment, not hearing loss.
D. Speaking loudly can distort sounds and might not be helpful; it’s better to speak clearly and at a moderate pace.
Correct Answer is B
Explanation
A. While it is important to have staff who can negotiate and support decisions, the manager’s role is to facilitate the process rather than just choose supporters.
B. Serving as the chairperson and facilitator ensures that the committee functions effectively and achieves its objectives.
C. Staff seeking personal recognition or advancement may not focus on the committee’s goals but rather on their own interests.
D. Recruiting only three or four staff members may be insufficient for a comprehensive review; a more diverse and larger group is often needed.
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