A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. This response dismisses the patient’s feelings and interprets their statement in a negative way.
B. This response acknowledges the patient’s feelings and shows empathy, which is a warm and assertive way to address their concerns.
C. Suggesting that the patient see a different doctor is premature and does not address the patient’s current feelings.
D. Telling the patient it is wrong to blame the doctor is judgmental and dismissive of their feelings.
Correct Answer is B
Explanation
A. Use medical terminology
Using medical terminology can be confusing for a lay audience. Facilitating learning involves using simple, understandable language that the audience can easily grasp.
B. Articulate wording at a slow pace.
Speaking at a slow and clear pace helps ensure that the audience can follow the information and understand the content of the presentation. This approach is effective for facilitating learning, especially for complex topics.
C. Turn down the lighting prior to presenting the information.
Turning down the lighting can make it difficult for the audience to see visual aids or read presentation materials. Proper lighting is important for ensuring that all participants can view and engage with the content.
D. Allow soft background music to play while presenting.
Background music can be distracting and interfere with the audience's ability to focus on the information being presented. It is better to have a distraction-free environment during a presentation.
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