During a client interview, which is an example of an active listening technique a nurse can use to improve communication?
Asking closed-ended questions to direct the conversation.
Focus on typing notes while the client is speaking.
Provide advice before the client has finished speaking.
Maintain eye contact and nod to indicate understanding.
The Correct Answer is D
A. Asking closed-ended questions to direct the conversation: Closed-ended questions limit responses and can restrict the flow of information. Active listening involves open-ended questions that encourage the client to share more detailed thoughts and feelings.
B. Focus on typing notes while the client is speaking: Diverting attention to note-taking can signal disinterest and reduce the nurse’s ability to interpret verbal and nonverbal cues. Active listening requires full attention to the client.
C. Provide advice before the client has finished speaking: Interrupting with advice prevents the nurse from fully understanding the client’s perspective. Active listening involves allowing the client to express themselves completely before responding or offering guidance.
D. Maintain eye contact and nod to indicate understanding: Nonverbal cues such as eye contact, nodding, and facial expressions demonstrate attentiveness and understanding. These behaviors encourage the client to communicate openly and confirm that the nurse is actively listening.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Asking closed-ended questions to direct the conversation: Closed-ended questions limit responses and can restrict the flow of information. Active listening involves open-ended questions that encourage the client to share more detailed thoughts and feelings.
B. Focus on typing notes while the client is speaking: Diverting attention to note-taking can signal disinterest and reduce the nurse’s ability to interpret verbal and nonverbal cues. Active listening requires full attention to the client.
C. Provide advice before the client has finished speaking: Interrupting with advice prevents the nurse from fully understanding the client’s perspective. Active listening involves allowing the client to express themselves completely before responding or offering guidance.
D. Maintain eye contact and nod to indicate understanding: Nonverbal cues such as eye contact, nodding, and facial expressions demonstrate attentiveness and understanding. These behaviors encourage the client to communicate openly and confirm that the nurse is actively listening.
Correct Answer is ["D","E","G"]
Explanation
A. Rhinitis of right nare present: This is an observable sign noted by the nurse during assessment, making it objective data.
B. Pulse 110 bpm: Measured using a monitor or palpation, pulse is a quantifiable, objective finding.
C. Temperature 101.8 F (38.7 C): Body temperature is measured with a thermometer, making it objective data.
D. Reports tenderness during palpation of sinus cavities: Tenderness is a sensation reported by the client, reflecting their personal experience, so it is subjective data.
E. Reports light sensitivity: Light sensitivity is reported by the client and cannot be directly measured, making it subjective.
F. Lymphadenopathy >2 cm: Enlarged lymph nodes are assessed and measured by the nurse, making this objective data.
G. History of allergies to pollen, dust, animal dander: The client provides this information, making it subjective data derived from their personal history.
H. Right eye periorbital edema present: Swelling around the eye is observable, measured, and documented by the nurse, so it is objective data.
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