Effective delegation requires:

A. "The doctor will explain everything to you":Redirecting the patient to the doctor may provide information, but it does not address the patient’s immediate emotional concerns or demonstrate empathy.

B. "Many patients have this procedure without problems":Minimizing the patient’s fear can make them feel dismissed and may reduce trust. It does not validate their feelings or provide emotional support.

C. "I understand your concern. Would you like to talk about it?":This response acknowledges the patient’s feelings and offers an opportunity to express concerns. It demonstrates empathy, supports emotional well-being, and encourages open communication.

D. "Don't worry, it's a routine procedure":Telling the patient not to worry can invalidate their fear and may hinder rapport. Effective caring involves listening and providing support rather than giving generic reassurance.

A. Schedule a staff meeting to talk to the entire staff about avoiding prejudice:While education on diversity is important, addressing the incident immediately and individually is necessary to maintain professional standards and patient safety.

B. Report the nurse to human resources for demonstrating prejudicial behavior:Reporting the behavior ensures that it is formally addressed according to organizational policy. It protects patients from discrimination, reinforces professional accountability, and upholds ethical standards.

C. Assign the patient to a different nurse and make a note never to assign this patient to this nurse:Avoiding the issue does not address the nurse’s prejudicial behavior and allows discriminatory attitudes to persist, which is unsafe and unprofessional.

D. Encourage the nurse to embrace diversity and reject prejudice:While counseling and education are important, immediate reporting is necessary to document and formally address the unprofessional behavior before attempting corrective guidance.