A nurse is caring for a client who states, "I am leaving this hospital because I'm frustrated with my therapy.”. Which of the following actions should the nurse take?

Choice A rationale

Protective eyewear is primarily used to protect the eyes from splashes of bodily fluids during procedures like suctioning or surgeries. Since the pressure ulcer is nondraining, there is no risk of fluid exposure, making this precaution unnecessary in this scenario.

Choice B rationale

Wearing a mask is essential to prevent the spread of airborne infections like tuberculosis. MRSA spreads through direct contact or contaminated surfaces, not airborne transmission. Thus, a mask is not indicated for dressing changes of nondraining pressure ulcers.

Choice C rationale

HEPA filtration systems are used to remove airborne contaminants in controlled environments, such as isolation rooms for patients with tuberculosis. MRSA does not require airborne precautions, so turning on a HEPA filtration system is not relevant.

Choice D rationale

Dedicated equipment prevents cross-contamination between patients when managing infections like MRSA. Items like thermometers and stethoscopes should be exclusive to the infected patient, reducing the spread of resistant bacteria to others.

Choice A rationale

Asking for information about the problem involves problem-focused inquiry. While gathering facts is essential, it is not a conflict resolution technique. This approach lacks initial engagement with the individuals’ concerns, making it less effective for addressing emotional or interpersonal aspects of the conflict.

Choice B rationale

Listening to concerns is vital for understanding the underlying causes of the conflict. Active listening facilitates trust, diffuses tension, and enables identification of common ground. This initial step creates an open dialogue, allowing for effective resolution strategies later.

Choice C rationale

Discussing ways to resolve issues prematurely assumes understanding of the conflict’s root causes. Effective resolution requires thorough exploration of concerns and building rapport before proposing solutions. Jumping to solutions might overlook nuanced emotional dynamics.

Choice D rationale

Moving staff nurses to a private area focuses on location rather than the conflict itself. While privacy aids confidentiality, immediate attention to the conflict’s dynamics is more crucial. Addressing emotional concerns ensures meaningful resolution.