A nurse is working with a patient and atempts to communicate effectively with him or her. Techniques the nurse can use to help communication include: (Select all that apply)
Clarifying terms
Remaining silent
Offering false reassurance
Asking open minded questions
Discouraging the person from expressing feelings that are inacceptable.
Correct Answer : A,B,D
These techniques can help a nurse communicate effectively with a patient. Clarifying terms can help ensure that both the nurse and the patient understand each other and are on the same page.
Remaining silent can give the patient space to express themselves and can show that the nurse is actively listening.
Asking open-minded questions can encourage the patient to share their thoughts and feelings and can help the nurse beter understand the patient’s perspective.
Offering false reassurance and discouraging the person from expressing feelings that are unacceptable (e) are not effective communication techniques. False reassurance can undermine trust and discourage honest communication, while discouraging expression of feelings can prevent the patient from fully engaging in the therapeutic process.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Empathy is the ability to understand and share the feelings of another person. It involves acknowledging and validating the other person's emotions and experiences. In this scenario, the nurse should demonstrate empathy towards the client who is expressing her feelings about her child's insensitive behavior.
Option a is dismissive and minimizes the client's concerns. It does not show empathy or understanding of the client's situation.
Option b might sound sympathetic, but it could also come across as pitying, which may not be helpful or supportive for the client. It also does not reflect an understanding of the client's feelings.
Option d is judgmental and critical, and it could make the client feel defensive and unsupported.
Option c is the best response as it shows empathy and validates the client's emotions. It acknowledges the client's difficulty and demonstrates the nurse's understanding and support for the client's situation.
Correct Answer is ["A","C","D"]
Explanation
Why did you do that? - This question can come across as judgmental and accusatory, and may cause the client to become defensive or feel criticized.
Tell me more about your relationship with your daughter? - This question encourages the client to open up and share more about themselves, which can promote effective communication.
This is what I think you should say. - This response takes away the client's autonomy and can make them feel like their feelings and opinions are not important.
Don’t stress over it, everything will turn out fine. - This response minimizes the client's concerns and can make them feel like their feelings are not valid or important. It can also come across as dismissive and unempathetic.
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