A patient is expressing their anger to the medical assistant about the wait time to see the provider. Which of the following actions should the assistant take?
Call for the provider.
Speak to the patient using a low tone of voice.
Tell the patient to calm down.
Respond in the same tone as the patient.
The Correct Answer is B
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. NIH (National Institutes of Health): NIH conducts biomedical and public health research but does not regulate laboratory testing.
B. CLIA (Clinical Laboratory Improvement Amendments): This is correct. CLIA regulates laboratory testing and ensures quality standards in the clinical office setting.
C. HHS (Department of Health and Human Services): HHS oversees many health-related programs and agencies, but CLIA specifically regulates laboratory testing.
D. OSHA (Occupational Safety and Health Administration): OSHA regulates workplace safety, not laboratory testing.
Correct Answer is B
Explanation
A. Prone: The prone position (lying face down) is not suitable for patients with labored breathing as it can restrict breathing further.
B. Fowler's: The Fowler's position (sitting upright or semi-upright) helps to ease breathing and is often used for patients experiencing shortness of breath or respiratory distress.
C. Supine: The supine position (lying flat on the back) may exacerbate breathing difficulties by increasing pressure on the chest.
D. Lithotomy: The lithotomy position (lying on the back with legs raised and spread) is used for specific procedures and is not appropriate for managing labored breathing.
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