A patient is expressing their anger to the medical assistant about the wait time to see the provider. Which of the following actions should the assistant take?
Call for the provider.
Speak to the patient using a low tone of voice.
Tell the patient to calm down.
Respond in the same tone as the patient.
The Correct Answer is B
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Yellow: The yellow tube, used for blood cultures, is typically collected first to prevent contamination.
B. Light blue: The light blue tube is used for coagulation studies and should be collected before tubes containing additives that could interfere with coagulation tests.
C. Red: The red tube, which may contain no additives or a clot activator, is usually collected after the light blue tube.
D. Gray: The gray tube is used for glucose testing and should be filled last as it contains additives that could interfere with other tests if collected earlier.
Correct Answer is C
Explanation
A. Share personal experience with the patient: Sharing personal experiences is not appropriate and does not provide professional support or resources.
B. Refer the patient to another provider: While referral might be necessary, it’s important to first provide immediate support and resources, such as community organizations.
C. Provide a list of relevant community organizations: Providing a list of community organizations that offer support and resources for victims of partner violence is a helpful and appropriate action.
D. Counsel the patient on the situation: Counseling should be provided by a trained mental health professional; the medical assistant should provide support by referring the patient to appropriate resources.
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