A patient is expressing their anger to the medical assistant about the wait time to see the provider. Which of the following actions should the assistant take?
Call for the provider.
Speak to the patient using a low tone of voice.
Tell the patient to calm down.
Respond in the same tone as the patient.
The Correct Answer is B
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. C-reactive protein (CRP): CRP is typically tested using a serum sample collected in a gold or red-top tube, not a light blue tube.
B. Partial thromboplastin time (PTT): PTT is a coagulation test that requires a light blue top tube containing sodium citrate, which acts as an anticoagulant. This tube is specifically used for coagulation studies.
C. Glucose: Glucose levels are commonly measured using a gray-top tube containing sodium fluoride to inhibit glycolysis, not a light blue tube.
D. Lactate: Lactate levels are typically measured using a gray-top tube or green-top tube, depending on the specific protocol, not a light blue tube.
Correct Answer is B
Explanation
A. 9 to 13 g/dL: This range is below the normal hemoglobin values for an adult male and may indicate anemia.
B. 14 to 18 g/dL: This is the normal range for hemoglobin in an adult male, reflecting healthy oxygen-carrying capacity of the blood.
C. 19 to 22 g/dL: This range is above the normal values and may indicate polycythemia or other conditions leading to increased red blood cell production.
D. 23 to 26 g/dL: This is a significantly elevated level, which is rare and could indicate severe health conditions or laboratory error.
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