A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. By evaluating technology and filling data gaps. – Nurses can contribute by identifying gaps in data that machine learning models need to improve accuracy, and by assessing technology to ensure it meets clinical needs and complements patient care.
B. By simply accessing and using information. – Access alone does not contribute significantly to machine learning; active data input and gap identification are more effective.
C. By studying statistics to understand the algorithms. – Studying algorithms helps understand machine learning but does not directly contribute to its function or data generation.
D. By gathering patient data. – While gathering data is helpful, without evaluating technology and addressing data gaps, it doesn’t fully contribute to machine learning model improvement.
Correct Answer is D
Explanation
A. Have someone from the information technology (IT) department present information to support the patient's learning. – This could be beneficial, but IT staff may not be present during every patient visit.
B. It is not advisable to show a patient how to use the portal during an appointment. – Incorrect: This is a missed opportunity, as educating patients during appointments can be beneficial.
C. Patient portal training is outside the scope of the medical professional. – This is incorrect; educating patients on using health resources is part of many healthcare professionals' roles.
D. Showcase the portal while attending to the patient during their visit. – Correct Answer: This allows for real-time demonstration, making it more likely that patients will understand and engage with the portal effectively while their needs are being addressed.
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