A patient says, "You are the worst nurse I have ever had." Which response by the nurse is most appropriate?

"If I were you, I'd feel grateful for a nurse like me."

"I feel uncomfortable hearing that statement."

"How can you say that when I have been checking on you regularly?"

"You shouldn't say things like that, it is not right."

Answer and Explanation

The Correct Answer is B

A.   This response dismisses the patient’s feelings and could escalate the situation.
B.   Expressing discomfort acknowledges the patient's feelings without being defensive, which can open a dialogue.
C.   This response comes off as confrontational and does not address the patient's concerns.
D.   This response is not constructive and can lead to further conflict.

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Correct Answer is D

Explanation

A. The pre-interaction phase involves planning and preparing before meeting the patient.
B. The orientation phase includes establishing rapport and setting goals, but not indicating the end of visits.
C. The working phase focuses on implementing care and supporting patient needs.
D. The termination phase involves preparing the patient for the conclusion of care, as indicated by the
nurse’s statement.

A. Speak clearly and loudly B. Turn off the television C. Chew gum D. Use at least 14-point print

Correct Answer is B

Explanation

A. While clarity is important, speaking loudly can be perceived as shouting; speaking clearly is more effective.
B. Reducing background noise, such as turning off the television, helps the patient focus on the conversation, which is crucial for effective communication.
C. Chewing gum can distract from the conversation and hinder clear speech.
D. Using large print may not directly assist in verbal communication for a hearing aid user.

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A patient says, "You are the worst nurse I have ever had." Which response by the nurse is most appropriate?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

During the initial home visit, a home health nurse lets the patient know that the visits are expected to end in about a month. The nurse is in which phase of the helping relationship?

Correct Answer is D

Explanation

An elderly patient is wearing a hearing aid. Which technique should the nurse use to facilitate communication?

Correct Answer is B

Explanation

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