A guardian of a pediatric patient tells the medical assistant that they are unable to afford treatment and do not qualify for Medicaid. Which of the following reso should the assistant recommend?

A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.

A. Wrapping hinged instruments in the open, unlocked position: Hinged instruments should be wrapped in the open, unlocked position to ensure that steam can penetrate all surfaces for effective sterilization.
B. Allowing the temperature of the autoclave to reach 200° F before timing: The autoclave should reach the required temperature (typically 250°F or 121°C) for the appropriate amount of time for sterilization, not 200°F.
C. Using a ballpoint pen to label contents: It is not advisable to use a ballpoint pen for labeling sterilized items because ink might not withstand the autoclave's high temperatures. Permanent markers or labels that can endure high temperatures should be used.
D. Stacking wrapped packages tightly into the autoclave: Items should be arranged in a way that allows steam to circulate freely, so tightly stacking packages can hinder proper sterilization.