A nurse is caring for a patient and using assertive communication. Which of the following statements by the nurse demonstrates assertive communication?

"You never follow your treatment plan, so there's no point in discussing it."

"I think you should take your medication, but it's up to you."

"You need to take your medication as prescribed or else your condition will worsen."

"It's okay if you don't want to take your medication, I understand."

Answer and Explanation

The Correct Answer is C

A: This statement is accusatory and non-collaborative, which can lead to defensiveness and hinder communication.
B: While offering some flexibility, this statement lacks assertiveness. It does not make clear the importance of taking medication as prescribed.
C: This is an example of assertive communication. The nurse clearly and respectfully communicates the importance of following the treatment plan while outlining the consequences of non-compliance.
D: This response is overly passive and does not address the importance of medication adherence, nor does it encourage the patient to follow the prescribed plan.

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Correct Answer is B

Explanation

A: Verbal communication alone can lead to missed details; written or electronic hand-offs are often required.
B: SBAR ensures consistency, clarity, and structured communication, which improves patient safety.
C: Including all minor details can overwhelm and distract from key information.
D: Personal opinions have no place in professional hand-off reports.

A. Join the conversation and support the staff nurse's point of view to resolve the issue quickly. B. Ignore the situation as it does not directly involve you. C. Politely suggest they move the discussion to a private area to maintain professionalism and patient confidentiality. D. Immediately report both nurses to the nursing supervisor without attempting to intervene.

Correct Answer is C

Explanation

A: Joining the conversation and supporting one side could escalate the situation and further compromise professionalism.
B: Ignoring the situation may allow unprofessional behavior to continue and could impact team dynamics.
C: It is best to address the situation by suggesting they move the conversation to a private area, ensuring professionalism and confidentiality.
D: Reporting the nurses immediately without intervening is premature; it is better to suggest a more private and professional approach.

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A nurse is caring for a patient and using assertive communication. Which of the following statements by the nurse demonstrates assertive communication?

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