A nurse is discussing types of communication styles with a group of staff nurses. Which of the following information should the nurse include?

Assertive communicators communicate resentment in secretive ways.

Passive communicators communicate clearly and honestly.

Passive communicators become hostile when they are challenged.

Assertive communicators are confident in their communications.

Answer and Explanation

The Correct Answer is D

A. Assertive communicators express themselves openly and directly rather than communicating resentment in secretive ways.

B. Passive communicators do not communicate their needs clearly or honestly.

C. Passive communicators do not typically become hostile; they may avoid confrontation.

D. Assertive communicators express their thoughts, feelings, and needs confidently and respectfully.

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Correct Answer is C

Explanation

A. This question can come across as accusatory and judgmental.

B. This statement is factual but lacks empathy and can be perceived as dismissive.

C. This statement acknowledges the patient's feelings and explains the nurse's actions assertively.

D. This statement can be perceived as dismissive and does not address the patient's feelings or provide an explanation.

A. "I should always be silent when colleagues are angry." B. "Anger may be caused by frustration or fear of loss of control." C. "I am always supposed to feel uncomfortable when dealing with an angry colleague." D. "It is important to consider your colleague's point of view."

Correct Answer is ["A","C"]

Explanation

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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A nurse is discussing types of communication styles with a group of staff nurses. Which of the following information should the nurse include?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A nurse in a mental health facility is caring for a client who is upset about the loss of privileges due to repetitive negative behavior. Which of the following statements by the nurse demonstrates the effective use of assertive communication?

Correct Answer is C

Explanation

The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

Correct Answer is ["A","C"]

Explanation

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