A nurse educator teaches a staff nurse how to say no effectively. Which statement, if made by the staff nurse, indicates an understanding of the instructions?
"I should briefly state my reason for saying no and suggest a possible solution."
"It is important to provide a detailed excuse that is logical."
"My rights will be protected if I project my voice and give several excuses."
"If I seem hesitant and avoid eye contact, saying no is believable."
The Correct Answer is A
A. Briefly stating a reason and suggesting a solution is an effective and assertive way to say no.
B. Providing a detailed excuse is unnecessary and can be seen as over-explaining.
C. Projecting the voice and giving several excuses can come off as defensive and unassertive.
D. Hesitation and avoiding eye contact undermine the effectiveness of saying no.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Requesting a transfer does not address communication skills or assertiveness; it’s a change in work environment rather than a strategy for improving communication.
B. Identifying and addressing irrational beliefs helps the nurse understand and overcome barriers to effective, assertive, and caring communication.
C. Delegating tasks might help manage workload but does not directly address issues of communication and assertiveness.
D. A passive communication style is not effective for responsible, assertive, and caring interactions with patients.
Correct Answer is A
Explanation
A. Clarification helps the nurse understand the client's feelings and concerns by rephrasing or restating what the client has said.
B. Providing information would involve giving details about the procedure, not exploring the client's feelings.
C. Summarizing involves pulling together the main points of a discussion, rather than exploring specific concerns.
D. Confrontation involves addressing discrepancies or conflicts in a client's statements or behavior, which is not applicable in this situation.
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