A nurse is providing instructions to a client about the Press Ganey survey. Which of the following statements by the client indicates an understanding?
"This survey is provided to a sample group of people."
"This survey will ask me about my satisfaction of services provided."
“I will receive a printed survey in the mail to complete."
"I will receive a telephone call from someone regarding my visit."
The Correct Answer is B
A. This statement is partially correct but does not fully capture the purpose of the Press Ganey survey. While it is true that surveys are often administered to a sample of patients, the primary purpose is to gather feedback about patient satisfaction.
B. This statement accurately reflects the purpose of the Press Ganey survey. It is designed to collect feedback from patients about their experience with healthcare services.
C. While some healthcare facilities may still use paper surveys, many have transitioned to electronic surveys. This statement is not entirely accurate and does not reflect the core purpose of the survey.
D. This statement is incorrect. The Press Ganey survey is typically administered as a written or online questionnaire, not through a phone call.
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Correct Answer is D
Explanation
A. While it might seem like a hands-off approach, allowing the conflict to escalate without intervention can lead to further problems, affecting patient care and team morale.
B. This approach is likely to escalate the situation and is not constructive for conflict resolution. It's important to address the issue professionally and respectfully.
C. While reporting the issue might be necessary if the conflict escalates or impacts patient care, it's not the initial step. Addressing the issue directly can often resolve the conflict without involving higher management.
D. This is the most appropriate action. By addressing the issue directly, the nurse can help the APs understand each other's perspectives, find a solution, and prevent similar conflicts in the future.
Correct Answer is B
Explanation
A. Negligence involves failing to provide care that a reasonably prudent person would, resulting in harm. Leaving a computer terminal unattended, while not ideal, doesn't necessarily rise to the level of negligence unless it leads to a specific harm.
B. This is the most accurate choice. Leaving a computer terminal unattended with login credentials accessible to others is a breach of confidentiality and security protocols, which are fundamental aspects of professional nursing practice.
C. Malpractice is professional negligence. While leaving a computer unattended could potentially lead to a breach of patient privacy, it doesn't inherently constitute malpractice unless it results in harm to a patient.
D. Defamation involves making false statements that harm someone's reputation. Leaving a computer unattended is not related to defamation.
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