A patient reports to the nurse, "My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

"What you really mean is you do not like your doctor."

"You seem frustrated with your doctor."

"If I were you, I would see a different doctor."

"It is wrong for you to blame your doctor."

Answer and Explanation

The Correct Answer is B

A. This response dismisses the patient’s feelings and interprets their statement in a negative way.

B. This response acknowledges the patient’s feelings and shows empathy, which is a warm and assertive way to address their concerns.

C. Suggesting that the patient see a different doctor is premature and does not address the patient’s current feelings.

D. Telling the patient it is wrong to blame the doctor is judgmental and dismissive of their feelings.

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Correct Answer is ["A","C"]

Explanation

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

A. "Would you mind helping the client with a bath when you have time? If not, I will skip my lunch and do it myself." B. "You never get your work done and are always on the phone. You need to help the client right now with a bath, or I will write you up." C. "The client needs help with bathing. I want you to assist the client now, and you can go to lunch when you are finished." D. "I have important work to complete this morning. You will assist the client with a bath. Do not take a break until you have finished."

Correct Answer is C

Explanation

A. This statement is non-assertive and shows a willingness to sacrifice personal needs rather than clearly delegating a task.

B. This statement is aggressive and confrontational, focusing on punishment rather than constructive communication.

C. This statement clearly defines the task, sets expectations, and is assertive about the priority of client care while acknowledging the assistant's needs.

D. This statement is directive and dismisses the assistant’s needs, which is not an effective or empathetic way to delegate tasks.

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A patient reports to the nurse, "My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

Correct Answer is ["A","C"]

Explanation

The nurse plans to delegate a client's personal hygiene to a nursing assistant. Which statement, if made by the nurse to the nursing assistant, is assertive?

Correct Answer is C

Explanation

The nurse questions a patient with hypertension before developing a teaching plan. Which question, if asked by the nurse, is most appropriate?

A patient is irritable and complains to the nurse about difficulty sleeping last night. Which response by the nurse is most appropriate?

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A patient reports to the nurse, "My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

A nurse attends an education session on effective communication. Which statement, if made by the nurse, indicates an understanding of how imagery may be used to build confidence when communicating with patients and colleagues?

The nurse is a member of a quality improvement project team to improve communication when a patient is transferred to another unit. Which statement by the nurse is appropriate to demonstrate positive regard for the team members?