The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply
"I should always be silent when colleagues are angry."
"Anger may be caused by frustration or fear of loss of control."
"I am always supposed to feel uncomfortable when dealing with an angry colleague."
"It is important to consider your colleague's point of view."
Correct Answer : A,C
A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.
B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.
C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.
D. Considering a colleague’s point of view is important for effective conflict resolution and communication.
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Related Questions
Correct Answer is ["A","D"]
Explanation
A. Shortage of personnel
A shortage of personnel is a significant cause of workplace stress for nurses. It often leads to increased workloads, longer hours, and decreased time for patient care, contributing to stress and burnout.
B. Communicating with colleagues
While communication can be challenging, it is not typically a primary cause of workplace stress. Effective communication is crucial but is more of a skill rather than a direct cause of stress.
C. Reduced workload
A reduced workload would generally not cause stress; instead, it might reduce stress. It could be seen as an opportunity for rest and recovery.
D. Increased acuity of patients
Increased patient acuity is a known cause of stress for nurses. It requires more intensive care, which can lead to higher stress levels due to increased demands and responsibilities.
E. Increase in available resources
An increase in available resources generally helps alleviate stress rather than causing it. More resources can support better patient care and reduce stress.
Correct Answer is B
Explanation
A. Bringing to mind a source of love and compassion helps in focusing and centering oneself in the "Centering Technique."
B. Elevating the heart rate through shallow breaths is not a step in the "Centering Technique"; the focus is on calming and centering oneself.
C. Letting go of distractions and worries is a key step in the "Centering Technique."
D. Pausing before interactions is part of the "Centering Technique" to focus attention and presence.
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