The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply
"I should always be silent when colleagues are angry."
"Anger may be caused by frustration or fear of loss of control."
"I am always supposed to feel uncomfortable when dealing with an angry colleague."
"It is important to consider your colleague's point of view."
Correct Answer : A,C
A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.
B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.
C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.
D. Considering a colleague’s point of view is important for effective conflict resolution and communication.
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Related Questions
Correct Answer is D
Explanation
A. Exceptional care alone does not specifically address the use of techniques for emotional and psychological support.
B. Understanding care does not specifically refer to the techniques used to shift emotions.
C. Certified nurses may have additional qualifications, but this choice does not specifically address the method used for emotional support.
D. Nurse-guided imagery sessions are a technique used to help patients shift from fear to calmness by guiding them through mental visualizations.
Correct Answer is D
Explanation
A. Call a nursing colleague who speaks the same language as the client to interpret the information.
While this option may seem viable, it is not the best practice. Using a colleague for interpretation could breach confidentiality and might not ensure a professional level of accuracy. Nurses are not always trained interpreters and might not fully understand the nuances of medical communication.
B. Ask the client's partner to interpret the information.
It is not appropriate to use the client’s partner as an interpreter due to potential conflicts of interest and breaches of confidentiality. Family members may not provide accurate translations and could unintentionally alter the information.
C. Use an electronic translating service from the internet to interpret the information.
While online translating tools can be helpful for casual conversations, they are not reliable for medical information due to potential inaccuracies and lack of medical terminology. Professional interpreters are trained to handle medical terminology and ensure that communication is clear and accurate.
D. Telephone the interpreter that is designated for the facility to interpret the information.
This is the best practice for ensuring clear and accurate communication. Designated interpreters are trained professionals who can accurately convey medical information and maintain confidentiality. They ensure that communication is both effective and compliant with legal and ethical standards.
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