After discussing treatment options with the provider, the patient states to the medical assistant that they have additional concerns before proceeding. Which of following actions should the assistant take?
Reschedule the patient for another appointment.
Remind the patient the procedure is already scheduled.
Relay the information to the provider.
Ask another medical assistant to speak to the patient.
The Correct Answer is C
A. Reschedule the patient for another appointment. Rescheduling might not be necessary if the patient’s concerns can be addressed in the current appointment.
B. Remind the patient the procedure is already scheduled. Reminding the patient about the scheduled procedure without addressing their concerns can come off as dismissive.
C. Relay the information to the provider. The medical assistant should communicate the patient’s additional concerns to the provider so they can be addressed before proceeding with the treatment.
D. Ask another medical assistant to speak to the patient. The medical assistant who is currently interacting with the patient should address the concerns or relay them to the provider, rather than passing the responsibility to another assistant.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Place a bandage on the site after holding pressure for 1 min: While a bandage may be used, holding pressure for 1 minute is excessive. Typically, pressure is held for a shorter period to control bleeding.
B. Apply direct, firm pressure to the puncture site on the finger: Applying firm pressure helps to stop bleeding after the puncture and is the appropriate technique.
C. Warm the site for a minimum of 10 min prior to puncture. Warming the site is usually done for a few minutes (not 10) to increase blood flow, but it should be done briefly and not excessively.
D. Have the parent hold the child during the procedure: While it’s important to ensure the child is held securely, the parent should assist by holding the child gently but not to the extent that it interferes with the procedure.
Correct Answer is B
Explanation
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
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