After discussing treatment options with the provider, the patient states to the medical assistant that they have additional concerns before proceeding. Which of following actions should the assistant take?
Reschedule the patient for another appointment.
Remind the patient the procedure is already scheduled.
Relay the information to the provider.
Ask another medical assistant to speak to the patient.
The Correct Answer is C
A. Reschedule the patient for another appointment. Rescheduling might not be necessary if the patient’s concerns can be addressed in the current appointment.
B. Remind the patient the procedure is already scheduled. Reminding the patient about the scheduled procedure without addressing their concerns can come off as dismissive.
C. Relay the information to the provider. The medical assistant should communicate the patient’s additional concerns to the provider so they can be addressed before proceeding with the treatment.
D. Ask another medical assistant to speak to the patient. The medical assistant who is currently interacting with the patient should address the concerns or relay them to the provider, rather than passing the responsibility to another assistant.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Sitting behind a desk and looking at the computer: This posture may appear distant and disinterested, as it creates a physical barrier and lacks engagement.
B. Sitting on the edge of a chair and leaning forward: This body language conveys attentiveness and engagement, indicating care and interest in the conversation with the patient.
C. Standing across the room. Standing across the room can seem impersonal and distant, which may not effectively communicate care and interest.
D. Standing over the patient: Standing over the patient can be intimidating and may convey dominance rather than care and support.
Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
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