APN notices a conflict between two team members and wants to resolve it effectively. Which communication approach is most appropriate?
Speaking to both individuals separately and encouraging open, respectful dialogue
Reporting both employees to the nurse manager immediately
Ignoring the situation and hoping it improves on its own
Telling the team to "just get along" and focus on patient care
The Correct Answer is A
A. Speaking to both individuals separately and encouraging open, respectful dialogue allows the nurse to understand each person’s perspective and promote mutual understanding. This approach uses assertive communication and demonstrates effective conflict resolution skills that maintain teamwork and respect.
B. Reporting both employees to the nurse manager immediately may escalate the situation unnecessarily before attempting to resolve it at the team level. The APN should first try to mediate the conflict directly.
C. Ignoring the situation and hoping it improves on its own avoids the issue, which can lead to tension, decreased morale, and reduced team effectiveness.
D. Telling the team to "just get along" and focus on patient care dismisses the underlying problem and fails to address the root cause of the conflict, preventing a long-term resolution.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. A laissez-faire leader provides minimal direction and allows staff to make their own decisions, offering little supervision or rule enforcement.
B. A bureaucratic leader strictly enforces rules, policies, and procedures to ensure compliance and consistency. This leadership style relies on established regulations and hierarchy to maintain order and control in the workplace.
C. A situational leader adjusts their leadership style based on the team’s needs, task complexity, and environment, rather than rigidly enforcing rules.
D. A transformational leader focuses on inspiring and motivating staff toward a shared vision, promoting innovation and collaboration rather than strict adherence to rules.
Correct Answer is C
Explanation
A. Waiting silently without responding may seem polite but does not demonstrate engagement or understanding; active listening involves feedback and interaction.
B. Thinking about what to say next distracts the listener and prevents full attention to the speaker’s message, which undermines active listening.
C. Maintaining eye contact, nodding, and summarizing key points are core components of active listening. These behaviors show attentiveness, validate the speaker’s message, and ensure mutual understanding during communication.
D. Interrupting to offer advice before the speaker finishes is disrespectful and prevents the listener from fully understanding the message, which disrupts effective communication.
Whether you are a student looking to ace your exams or a practicing nurse seeking to enhance your expertise , our nursing education contents will empower you with the confidence and competence to make a difference in the lives of patients and become a respected leader in the healthcare field.
Visit Naxlex, invest in your future and unlock endless possibilities with our unparalleled nursing education contents today
Report Wrong Answer on the Current Question
Do you disagree with the answer? If yes, what is your expected answer? Explain.
Kindly be descriptive with the issue you are facing.