As a nurse manager, you observe that one of your new nurses has delivered exceptional care to a patient’s family. What would be the MOST effective method to recognize the nurse’s performance?
Sending an email expressing gratitude to the nurse for their outstanding performance.
Commending the nurse’s conduct during their upcoming performance evaluation.
Shielding the nurse from potential embarrassment by expressing appreciation privately.
Approaching the nurse after they leave the patient’s room and conveying specific aspects of their care that were valued.
The Correct Answer is D
Choice A Reason:
Sending an email expressing gratitude to the nurse for their outstanding performance is a good way to recognize their efforts. However, it lacks the personal touch and immediacy that can make recognition more impactful. While written appreciation is valuable, face-to-face recognition can be more meaningful and memorable for the recipient.
Choice B Reason:
Commending the nurse’s conduct during their upcoming performance evaluation is also a positive approach. However, waiting until the performance evaluation may delay the recognition, reducing its immediate impact. Timely recognition is important to reinforce positive behavior and show appreciation when it is most relevant.
Choice C Reason:
Shielding the nurse from potential embarrassment by expressing appreciation privately is considerate, but it may not be the most effective method. While some individuals may prefer private recognition, public acknowledgment can boost morale and encourage others to strive for similar excellence. It is important to know the preferences of the individual being recognized, but generally, public recognition can have a broader positive impact.
Choice D Reason:
Approaching the nurse after they leave the patient’s room and conveying specific aspects of their care that were valued is the most effective method. This approach provides immediate, personal, and specific feedback, which can be highly motivating. It shows that the manager is attentive and appreciative of the nurse’s efforts, reinforcing the positive behavior in a timely manner. Specific feedback helps the nurse understand exactly what actions were appreciated, making it more likely they will continue to perform at a high level.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Choice A Reason:
The growing proportion of the population that will surpass the age of 65 is a significant demographic shift with substantial implications for future healthcare delivery systems. As the population ages, there will be an increased demand for healthcare services, particularly for chronic disease management, long-term care, and geriatric care. This shift will require healthcare systems to adapt by expanding services, increasing the workforce specialized in geriatric care, and developing new models of care to meet the needs of an aging population.
Choice B Reason:
Rising incidents of workplace violence are a serious concern in healthcare settings, impacting the safety and well-being of healthcare workers. However, this issue, while critical, does not represent a demographic shift. Addressing workplace violence involves implementing safety protocols, training staff, and creating a supportive work environment. It is an operational challenge rather than a demographic one.
Choice C Reason:
Increases in healthcare expenses are a major challenge for healthcare systems worldwide. Rising costs can strain resources and limit access to care. However, this issue is more related to economic and policy factors rather than a demographic shift. Strategies to manage healthcare expenses include cost-containment measures, value-based care models, and efficient resource utilization.
Choice D Reason:
Changes in staffing patterns are important for adapting to evolving healthcare needs. These changes can include shifts in the roles and responsibilities of healthcare professionals, the integration of new technologies, and the development of interdisciplinary teams. While staffing patterns are crucial for effective healthcare delivery, they are influenced by demographic shifts rather than being a demographic shift themselves.
Correct Answer is A
Explanation
Choice A Reason:
Assisting the employee in obtaining professional help is the most appropriate strategy. Emotional distress can significantly impact an employee’s well-being and job performance. Professional help, such as counseling or therapy, provides the necessary support and resources to address the underlying issues effectively. This approach ensures that the employee receives specialized care from trained professionals, which is crucial for their mental health and recovery.
Choice B Reason:
Adjusting the standard of care to assist the employee is not a practical or sustainable solution. The standard of care is established to ensure consistent and high-quality service delivery. Altering it for individual employees can compromise the overall quality of care and create inconsistencies in service provision. Instead, supporting the employee through professional help is a more effective way to address their emotional distress without impacting the standard of care.
Choice C Reason:
Adjusting the employee’s work schedule to decrease stress can be a helpful short-term measure, but it does not address the root cause of the emotional distress. While reducing stress through schedule adjustments can provide temporary relief, it is not a comprehensive solution. The employee may still need professional support to manage their emotional health effectively. Therefore, this option should be considered as a supplementary measure rather than the primary strategy.
Choice D Reason:
Acting as a therapist for the employee is not appropriate for a nurse manager. While providing support and understanding is important, nurse managers are not trained mental health professionals. Attempting to act as a therapist can blur professional boundaries and may not provide the employee with the specialized care they need. It is essential to refer the employee to qualified mental health professionals who can offer the appropriate support and interventions.
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