A nurse is concerned that their quality of care is diminishing due to stressful work demands. Which of the following recommendations made by the manager may help the nurse develop responsible, assertive, and caring communication?

"Request a transfer to another nursing care unit with patients who are stable."

"Let's work together to identify which irrational beliefs are keeping you from being assertive."

"Delegate more tasks to the nursing assistants."

"Use a passive communication style for every patient-nurse interaction."

Answer and Explanation

The Correct Answer is B

A. Requesting a transfer does not address communication skills or assertiveness; it’s a change in work environment rather than a strategy for improving communication.

B. Identifying and addressing irrational beliefs helps the nurse understand and overcome barriers to effective, assertive, and caring communication.

C. Delegating tasks might help manage workload but does not directly address issues of communication and assertiveness.

D. A passive communication style is not effective for responsible, assertive, and caring interactions with patients.

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Correct Answer is B

Explanation

A. This question does not align with the FICA tool and avoids addressing spiritual concerns.

B. This question is appropriate and aligns with the "C" (Care) in the FICA tool, focusing on addressing the patient's spiritual needs.

C. This question is inappropriate and can be offensive and judgmental.

D. This question assumes a role that the nurse may not be qualified to fulfill and does not align with the FICA tool.

A. Use medical terminology B. Articulate wording at a slow pace. C. Turn down the lighting prior to presenting the information. D. Allow soft background music to play while presenting.

Correct Answer is B

Explanation

A. Use medical terminology
Using medical terminology can be confusing for a lay audience. Facilitating learning involves using simple, understandable language that the audience can easily grasp.

B. Articulate wording at a slow pace.
Speaking at a slow and clear pace helps ensure that the audience can follow the information and understand the content of the presentation. This approach is effective for facilitating learning, especially for complex topics.

C. Turn down the lighting prior to presenting the information.
Turning down the lighting can make it difficult for the audience to see visual aids or read presentation materials. Proper lighting is important for ensuring that all participants can view and engage with the content.

D. Allow soft background music to play while presenting.
Background music can be distracting and interfere with the audience's ability to focus on the information being presented. It is better to have a distraction-free environment during a presentation.

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A nurse is concerned that their quality of care is diminishing due to stressful work demands. Which of the following recommendations made by the manager may help the nurse develop responsible, assertive, and caring communication?

Nursing Test Bank

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