The unit leader on an inpatient psychiatric unit of a large hospital has been in the position for 3 months. The unit leader is frustrated by how little time is available to work with clients and how few changes have been implemented in that time. The phase of role transition being experienced is the role of:
Acceptance
Discrepancy
Internalization
Negotiation
The Correct Answer is A
Choice A Reason
The role of acceptance is a phase in the transition process where new leaders begin to understand and accept the realities of their new position. This phase often involves recognizing the limitations and challenges of the role, such as time constraints and the slow pace of change. During this period, leaders may feel frustrated as they adjust their expectations and develop strategies to navigate their new responsibilities effectively.
Choice B Reason
The role of discrepancy involves recognizing the gap between expectations and reality. New leaders may experience this phase when they realize that their initial perceptions of the role do not match the actual demands and challenges. While the unit leader’s frustration may stem from this realization, the primary focus in this scenario is on accepting the current limitations and finding ways to work within them.
Choice C Reason
The role of internalization is a phase where new leaders integrate their new responsibilities and develop a sense of ownership and identity within their role. This phase involves aligning personal values with organizational goals and becoming fully committed to the role. The unit leader in this scenario has not yet reached this phase, as they are still grappling with the initial frustrations and challenges.
Choice D Reason
The role of negotiation involves working with others to establish new norms, expectations, and relationships within the organization. This phase is characterized by dialogue and collaboration to achieve mutual understanding and alignment. While negotiation is an important aspect of leadership transition, the unit leader in this scenario is primarily focused on accepting the current realities of their role.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
Choice A Reason:
Sending an email expressing gratitude to the nurse for their outstanding performance is a good way to recognize their efforts. However, it lacks the personal touch and immediacy that can make recognition more impactful. While written appreciation is valuable, face-to-face recognition can be more meaningful and memorable for the recipient.
Choice B Reason:
Commending the nurse’s conduct during their upcoming performance evaluation is also a positive approach. However, waiting until the performance evaluation may delay the recognition, reducing its immediate impact. Timely recognition is important to reinforce positive behavior and show appreciation when it is most relevant.
Choice C Reason:
Shielding the nurse from potential embarrassment by expressing appreciation privately is considerate, but it may not be the most effective method. While some individuals may prefer private recognition, public acknowledgment can boost morale and encourage others to strive for similar excellence. It is important to know the preferences of the individual being recognized, but generally, public recognition can have a broader positive impact.
Choice D Reason:
Approaching the nurse after they leave the patient’s room and conveying specific aspects of their care that were valued is the most effective method. This approach provides immediate, personal, and specific feedback, which can be highly motivating. It shows that the manager is attentive and appreciative of the nurse’s efforts, reinforcing the positive behavior in a timely manner. Specific feedback helps the nurse understand exactly what actions were appreciated, making it more likely they will continue to perform at a high level.
Correct Answer is B
Explanation
Choice A Reason
Evaluating the results is an important step in the conflict resolution process, but it should come after the conflict has been addressed and a resolution has been implemented. This step involves assessing the effectiveness of the resolution and determining if the conflict has been successfully resolved. However, it is not the first action to take when mediating a conflict.
Choice B Reason
Identifying the problem is the first and most crucial step in resolving a conflict. Before any solutions can be proposed or implemented, it is essential to understand the root cause of the disagreement. This involves listening to both parties, gathering information, and clarifying the issues at hand. By accurately identifying the problem, the nurse manager can ensure that the subsequent steps are targeted and effective in addressing the underlying issues.
Choice C Reason
Implementing a resolution is a critical step in the conflict resolution process, but it should not be the first action taken. Before a resolution can be implemented, the problem must be clearly identified, and potential solutions must be considered. Jumping straight to implementation without understanding the problem can lead to ineffective or inappropriate solutions.
Choice D Reason
Brainstorming solutions is an important step that involves generating a range of possible ways to address the conflict. This collaborative process allows both parties to contribute ideas and work towards a mutually acceptable resolution. However, brainstorming should occur after the problem has been identified. Without a clear understanding of the problem, brainstorming may not yield effective solutions.
Conclusion
In summary, the first action a nurse manager should take when mediating a conflict between staff members is to identify the problem. This step is essential for understanding the root cause of the disagreement and laying the groundwork for effective conflict resolution. Subsequent steps, such as brainstorming solutions, implementing a resolution, and evaluating the results, should follow in a logical sequence.
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