When a phlebotomy technician is introducing themselves after entering a patient's room, which of the following tones of voice should the technician use?
Quiet and professional
Loud and authoritative
Assertive and humorous
Commanding and confident
The Correct Answer is A
Choice A Reason:
A quiet and professional tone of voice is essential for a phlebotomy technician when introducing themselves to a patient. This tone conveys respect and maintains a calm environment, which is particularly important in healthcare settings where patients may be anxious or fearful about medical procedures. A professional demeanor helps to establish trust and reassures the patient that they are in capable hands.
Choice B Reason:
A loud and authoritative tone is not appropriate when introducing oneself to a patient. It can be intimidating and may increase the patient's anxiety. The goal is to make the patient feel comfortable and safe, not overpowered or coerced.
Choice C Reason:
Being assertive and humorous can sometimes help to lighten the mood and make the patient feel more at ease. However, humor must be used judiciously as it may not be well-received by all patients, especially in a medical setting where they might be experiencing stress or discomfort.
Choice D Reason:
A commanding and confident tone may convey confidence, but it can also come across as overbearing. While confidence is important, it should not overshadow the need for empathy and understanding of the patient's feelings and comfort.
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Correct Answer is B
Explanation
Choice A Reason:
While informing the patient of the procedure is important, it is not the immediate next step after greeting. The technician should first ensure the patient's safety and comfort before proceeding with the details of the blood draw.
Choice B Reason:
Asking if the patient has a latex allergy is crucial as it directly pertains to patient safety. Many medical supplies, including gloves and tourniquets used during phlebotomy, may contain latex, which can cause allergic reactions in sensitive individuals. Identifying an allergy before any contact ensures that the technician can take necessary precautions to prevent an allergic reaction.
Choice C Reason:
Stating the technician's name to the patient helps build rapport but is not as critical as ensuring the patient's safety. It is a part of good communication and patient care practices but should follow after confirming any potential allergies or other immediate health concerns.
Choice D Reason:
Asking the patient which arm they prefer for the blood draw is a part of the procedure that involves patient preference and comfort. However, this should come after ensuring there are no allergies that could lead to complications during the draw.
Correct Answer is A
Explanation
Choice A reason:
The standard recommendation for fasting before a blood specimen collection is typically between 8 to 12 hours¹²³. This duration is considered sufficient to ensure that food intake does not affect the blood test results, such as glucose or lipid levels.
Choice B reason:
A fasting period of 1 to 2 hours is too short and would not provide an accurate representation of the body's baseline levels for most tests that require fasting. It is important for certain levels, like blood sugar and lipids, to stabilize, which takes longer than 1 to 2 hours.
Choice C reason:
Fasting for 4 to 6 hours may be appropriate for some tests, but it is not the standard fasting duration for most blood tests that require fasting. The shorter time might not allow for the clearance of lipids and glucose from the bloodstream that can influence the test outcomes.
Choice D reason:
A 24-hour fast is generally not required for routine fasting blood tests and could be potentially harmful, as it may lead to hypoglycemia, especially in diabetic patients or those with metabolic disorders. It is excessive for the purposes of standard blood tests.
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