A medical assistant is interviewing a patient who is visibly angry. Which of the following actions should the assistant take?
Speak in a neutral tone.
Speak louder than the patient.
Disregard the patient's mood.
Ask the patient to reschedule.
The Correct Answer is A
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Yellow: The yellow tube, used for blood cultures, is typically collected first to prevent contamination.
B. Light blue: The light blue tube is used for coagulation studies and should be collected before tubes containing additives that could interfere with coagulation tests.
C. Red: The red tube, which may contain no additives or a clot activator, is usually collected after the light blue tube.
D. Gray: The gray tube is used for glucose testing and should be filled last as it contains additives that could interfere with other tests if collected earlier.
Correct Answer is B
Explanation
A. "Clean the perineal area from back to front.": For females, cleaning should be done from front to back to avoid contamination from fecal matter. For males, cleaning should be done around the urethral opening.
B. "Void a small amount into the toilet before voiding into the cup.": This helps to flush out any contaminants from the urethra, ensuring that the urine collected in the cup is as clean as possible.
C. "Urinate directly into the container with preservative.": Urinating directly into a container with preservative can contaminate the sample and is not recommended for a clean catch specimen.
D. "Collect all urine from start to finish.": The clean catch method specifically involves discarding the initial stream of urine and collecting the midstream to avoid contaminants.
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