A medical assistant is interviewing a patient who is visibly angry. Which of the following actions should the assistant take?
Speak in a neutral tone.
Speak louder than the patient.
Disregard the patient's mood.
Ask the patient to reschedule.
The Correct Answer is A
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. Wash visibly-soiled hands for a minimum of 10 seconds with warm water. Hand hygiene guidelines recommend washing visibly soiled hands for at least 20 seconds, not 10 seconds, with soap and water.
B. Use alcohol-based hand sanitizers that contain 50% alcohol. Alcohol-based hand sanitizers should contain at least 60-70% alcohol to be effective in killing most pathogens.
C. Keep natural nail tips no longer than 1/4 inch. Keeping natural nail tips no longer than 1/4 inch helps prevent the accumulation of pathogens and is recommended by hand hygiene guidelines.
D. Clean artificial nails with an orange stick. Artificial nails are not recommended in healthcare settings because they can harbor pathogens and are difficult to clean effectively.
Correct Answer is B
Explanation
A. Subcutaneous: Subcutaneous injections are administered beneath the skin but are not considered topical.
B. Transdermal: Transdermal medications are applied directly to the skin and are absorbed through it, which is a form of topical administration.
C. Intramuscular: Intramuscular injections are given into the muscle tissue, not applied topically.
D. Percutaneous: Percutaneous administration involves drugs absorbed through the skin or mucous membranes, but the term is less specific compared to "transdermal" for topical medications.
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