A medical assistant is interviewing a patient who is visibly angry. Which of the following actions should the assistant take?
Speak in a neutral tone.
Speak louder than the patient.
Disregard the patient's mood.
Ask the patient to reschedule.
The Correct Answer is A
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Nails no longer than 1⁄2 inch: While nails should be kept short and clean, this answer does not directly address the CDC’s recommendations for hand hygiene.
B. Using alcohol-based hand sanitizer with at least 60% alcohol: The CDC recommends using alcohol-based hand sanitizers with at least 60% alcohol for effective hand hygiene.
C. Washing visibly soiled hands with soap and water for 3 to 5 min: Hand washing should be performed for 20 seconds with soap and water, not 3 to 5 minutes. The duration mentioned is excessive and not in line with standard guidelines.
D. Artificial nails without cracks or chips: The CDC advises against wearing artificial nails when providing patient care, as they can harbor bacteria and pose an infection risk.
Correct Answer is B
Explanation
A. Lysosomes: Lysosomes contain digestive enzymes that break down waste materials and cellular debris but are not responsible for energy production.
B. Mitochondria: Mitochondria are known as the "powerhouses" of the cell because they produce energy through cellular respiration.
C. Nucleolus: The nucleolus is involved in producing ribosomes and RNA synthesis, not energy production.
D. Microvilli: Microvilli increase the surface area of cells for absorption but do not produce energy.
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