A nurse is caring for a client who states, "I have got to get out of this hospital! They have found my address and are coming for my family!" The nurse responds, "Don't worry, no one will harm your family." Which of the following types of communication breakdown does the nurse's response represent?
Offering false reassurance.
Offering sympathy.
Providing a passive response.
Showing disapproval.
The Correct Answer is A
Choice A Reason:
Offering false reassurance occurs when a nurse or healthcare provider dismisses a patient's concerns with general comforting statements without addressing the reality of the situation or the patient's feelings. In this case, the nurse's response of "Don't worry, no one will harm your family" is an attempt to alleviate the patient's anxiety without acknowledging the patient's fear or providing a realistic plan to ensure the safety of the patient's family. This type of communication can undermine trust and prevent the patient from feeling heard and supported.
Choice B Reason:
Offering sympathy involves sharing feelings of pity or sorrow for someone else's misfortune. While the nurse's response may seem sympathetic, it does not directly express shared emotions or an understanding of the patient's distress. Therefore, it does not represent offering sympathy as a communication breakdown in this context.
Choice C Reason:
Providing a passive response would involve the nurse not actively engaging with the patient's concerns or failing to provide any response. Since the nurse in the scenario does respond to the patient's statement, this does not constitute a passive response.
Choice D Reason:
Showing disapproval would involve the nurse expressing judgment or criticism of the patient's feelings or actions. The nurse's response does not contain elements of judgment or criticism; rather, it is an attempt to reassure the patient, albeit falsely.
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Related Questions
Correct Answer is D
Explanation
Choice A Reason:
Nonverbal communication is a universal aspect of human interaction and plays a crucial role in all cultures. It includes gestures, facial expressions, body language, and other forms of communication that do not involve words. Understanding and interpreting nonverbal cues correctly is essential for nurses to provide culturally competent care.
Choice B Reason:
Culture significantly influences when and how clients seek medical care. Cultural beliefs can shape perceptions of health and illness, determine the types of treatments sought, and influence the level of trust in healthcare providers. Nurses must understand these cultural factors to provide effective and respectful care.
Choice C Reason:
It is unreasonable and culturally insensitive to expect clients to adapt to the care provided without consideration of their cultural background. Instead, healthcare providers should adapt their care to meet the cultural needs of their clients, ensuring that care is patient-centered and respectful of individual cultural practices.
Choice D Reason:
Focusing on clients' cultures rather than just their ethnicity allows nurses to provide more personalized and effective care. Culture encompasses a wide range of factors, including traditions, values, beliefs, and social norms, which can all impact health behaviors and needs. By understanding the cultural context of their clients, nurses can tailor their care approaches to better meet their clients' needs.
Correct Answer is A
Explanation
Choice A reason:
The nurse's response is therapeutic because it clearly communicates the expectations of the treatment setting in a firm yet non-confrontational manner. By stating "it is time for group therapy and we expect everyone to attend," the nurse is providing structure and clarity, which can help orient the client to the reality of the situation and the routine of the therapeutic environment.
Choice B reason:
While the nurse's response does include a statement of understanding, it does not primarily demonstrate empathy. Empathy would involve acknowledging the client's feelings and concerns more directly, rather than focusing on the expectations of the therapy session.
Choice C reason:
Reflection is a therapeutic communication technique where the nurse repeats or paraphrases what the client has said to show that they are listening and to encourage further discussion. In this case, the nurse does not use reflection but rather responds with a statement of expectation.
Choice D reason:
The nurse's response does not set limits on manipulative behavior, as there is no indication that the client's behavior is manipulative. The client expresses a delusional belief, and the nurse addresses this by redirecting the client to the scheduled group therapy session.
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