A nurse manager in the pediatric intensive care unit understands that when providing information to parents of a critically ill child, the following should be performed FIRST:

A. This response is defensive and confrontational. It does not address the concern about care quality but instead attacks the other nurse’s behavior and care standards. Assertiveness involves expressing oneself honestly and respectfully, which this response does not achieve.

B. This response is also defensive and dismissive. It implies that the criticism is personal rather than a professional concern, which can be seen as an emotional reaction rather than a constructive dialogue. Assertiveness involves addressing issues directly and professionally, not by questioning motives or personalizing the feedback.
C. This response indicates a lack of confidence or readiness to engage with the feedback constructively. It does not actively seek clarification or attempt to understand the specific concerns about the care provided. Instead, it focuses on the nurse's own feelings and attempts to justify their actions without engaging in a problem-solving discussion.
D. This response is assertive because it acknowledges the feedback, states the nurse’s perspective on the care provided, and invites further discussion to understand the concerns better. It demonstrates openness to feedback and a willingness to address potential issues constructively.

A. Leadership does not begin solely with formal recognition or a title. While being formally recognized or promoted can give you authority, true leadership is about influence, actions, and the ability to inspire and guide others.
B. Effective leadership involves continuous learning and development. As a nurse manager, you need to stay updated with evolving practices, enhance your skills, and adapt to changes within the healthcare environment.
C. While some people may have natural leadership traits, leadership skills can be taught and developed. Leadership involves a range of skills, including communication, problem-solving, and emotional intelligence, which can be learned and refined through training, experience, and education.
D. Leadership is indeed a lifelong process. It involves ongoing personal and professional growth, learning from experiences, adapting to changes, and continuously improving one’s skills. Effective leaders engage in self-assessment, seek feedback, and invest in their development throughout their careers.