A nurse manager at a home healthcare service has resigned to take a position at a local ambulatory care center. She has been in TIC accreditation. To initiate the changes, the nurse manager has to be knowledgeable about the differences an ambulatory care center, which is a primary care institution. Primary care institutions are facilities that provide

A. “Read the room” is not one of the four agreements presented by Don Miguel Ruiz. This phrase is often used in everyday language to describe the act of understanding the mood or dynamics of a situation, but it is not one of the agreements outlined in the book. The four agreements focus more on personal conduct and attitudes rather than interpreting social situations.
B. This is one of the four agreements. It encourages individuals to avoid assuming things about others or situations without clear evidence. Making assumptions can lead to misunderstandings and conflicts. The agreement advocates for clear communication and asking questions rather than making unfounded assumptions.
C. This is also one of the four agreements. It advises people not to take the actions or opinions of others personally, as these are often reflections of the other person's own issues and not a direct reflection of oneself. This agreement helps in reducing unnecessary emotional suffering and maintaining inner peace.
D. This is another of the four agreements. It emphasizes the importance of speaking with integrity, saying only what you mean, and avoiding using words to harm others or yourself. Being impeccable with your word fosters trust and respect in communication.

A. Horizontal violence, also known as lateral violence, refers to aggressive or disruptive behavior between colleagues at the same level, such as between nurses. Since the head nurse is in a superior position and the staff nurse is a subordinate, the behavior described does not fit the definition of horizontal violence.
B. Bullying involves repeated, intentional actions that undermine or belittle another person. The head nurse’s comments about the staff nurse’s credibility to other staff members could be considered a form of bullying, especially if this behavior is persistent and aims to undermine the staff nurse’s professional reputation or confidence.
C. Confrontation is a direct approach to addressing disagreements or conflicts between individuals. It involves discussing differing views openly and is intended to resolve issues through dialogue. In this
case, the head nurse’s behavior does not involve direct confrontation with the staff nurse about the disagreement but rather involves undermining the staff nurse's credibility behind their back.
D. Mediation is a process where a neutral third party helps facilitate communication and negotiation between conflicting parties to reach a resolution. The behavior described does not involve mediation; instead, it involves negative comments and undermining behavior without seeking resolution or involving a mediator.