A nurse manager is addressing a conflict involving lateral violence amongst staff. Which of the following actions should the nurse manager take first?
Document the incident.
Ensure client safety is not affected.
Initiate staff training on strategies to stop lateral violence.
Initiate a zero tolerance policy for lateral violence.
The Correct Answer is B
A. Document the incident. While important, it is not the immediate priority.
B. Ensure client safety is not affected. Client safety is always the primary concern and must be addressed first.
C. Initiate staff training on strategies to stop lateral violence. This is important for long-term resolution but is not the first step.
D. Initiate a zero tolerance policy for lateral violence. Implementing a policy is crucial but ensuring immediate client safety takes precedence.
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Related Questions
Correct Answer is C
Explanation
A. "Ask the charge nurse if she will enter the vital signs for you." This option might be practical but does not address the issue of ensuring proper use of login credentials and adherence to privacy and security protocols.
B. "I'll give you my password to use on another computer, but only for those vital signs." Sharing passwords is a violation of security protocols and is not permissible. Each user must use their own credentials to ensure accountability and security.
C. "I can't let you use the computer on my login, but give me the vital signs and I'll enter them." This response is appropriate. It maintains security by not sharing passwords while still addressing the immediate need of entering the vital signs.
D. "Contact the information technology team and ask them to reset your password." While contacting IT for a password reset is a good practice, it doesn't solve the immediate problem of entering the vital signs. However, it is an important step for addressing long-term access issues.
Correct Answer is D
Explanation
A. Provide information about the risks of a surgical procedure to the client. Providing risk information is part of informed consent, not specifically part of Universal Protocol.
B. Request the client sign the informed consent form after administering a preoperative sedative. Informed consent should be obtained before administering sedatives to ensure the client is fully aware and able to consent.
C. Mark the client's surgical site with a small strip of nonporous tape. The surgical site should be marked with a permanent marker to ensure it remains visible and clear throughout the surgical preparation and procedure.
D. Call a "time out" to verify client identity before starting a surgical procedure. This is correct. The Universal Protocol includes a "time out" to verify the correct patient, procedure, and site before starting the surgery.
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