A nurse tells a patient "Don't worry, everything will be fine." This is an example of what type of blocked communication?
Changing the subject
Offering false reassurance
Inattentive listening
Giving information
The Correct Answer is B
A. Changing the subject:
Changing the subject refers to diverting the conversation away from the topic the patient wants to discuss. This can be seen as a blocking technique if used to avoid uncomfortable or challenging discussions. It's essential to stay focused on the patient's concerns to ensure effective communication.
B. Offering false reassurance:
Offering false reassurance occurs when a healthcare provider tries to comfort a patient by stating that everything will be fine, even if they cannot guarantee the outcome. While well-intentioned, this can hinder communication because it may discourage the patient from sharing their genuine concerns, fearing they won't be taken seriously.
C. Inattentive listening:
Inattentive listening happens when a healthcare provider is physically present but not mentally engaged in the conversation. This can occur due to distractions or preoccupation with other thoughts. It hampers effective communication because the patient may feel neglected or unheard, leading to dissatisfaction and misunderstandings.
D. Giving information:
Providing information is a fundamental aspect of healthcare communication. However, if done without actively listening to the patient's concerns or without considering their emotional state, it might not address the underlying issues. Effective communication involves both giving information and actively listening to the patient's thoughts, feelings, and questions.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. The nurse tells the patient not to worry about the surgery: This response dismisses the patient's concerns and does not engage in active listening. It does not encourage the patient to express their feelings or concerns.
B. The nurse assures the patient that the surgeon is very experienced: While this response provides information, it does not actively listen to the patient's concerns. It might be reassuring, but it doesn't engage in a deeper understanding of the patient's feelings.
C. The nurse asks the patient why they are afraid of surgery: This response demonstrates active listening. By asking the patient to express their fears, the nurse is encouraging the patient to talk about their concerns openly. This fosters a therapeutic relationship and allows the nurse to better understand the patient's emotions and address their specific worries.
D. The nurse shares her/his own experience of having surgery: Sharing personal experiences can sometimes be helpful, but in this context, it doesn't actively listen to the patient. It shifts the focus away from the patient's concerns to the nurse's experiences, which might not be relevant or helpful to the patient.
Correct Answer is C
Explanation
A. Psychosocial needs should be met first:
Psychosocial needs are undoubtedly essential aspects of patient care. However, the priority of nursing problems depends on the patient's condition and the urgency of the situation. While psychosocial needs are critical, they might not always be the first priority, especially in acute or life-threatening situations. Safety and physiological needs often take precedence.
B. Problems don't need to be prioritized:
In nursing practice, problems do need to be prioritized. Patients usually have multiple issues that need attention, and prioritization ensures that the most urgent or life-threatening problems are addressed first. Without prioritization, critical issues might be delayed, potentially leading to adverse outcomes.
C. Problems should be ranked according to their importance:
This statement is correct. Prioritizing nursing problems involves ranking them based on their importance and urgency. It ensures that the most critical issues are addressed promptly and effectively, enhancing patient outcomes and safety.
D. Safety is the #1 priority:
This statement is also correct. In nursing, patient safety is paramount. Ensuring the patient's safety is the top priority in all situations. This includes assessing and managing risks, preventing accidents or injuries, and providing a safe environment for both patients and healthcare providers. Safety concerns often take precedence over other nursing problems.
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