A patient asks why the blood glucose meter directions state to wipe away the first drop of blood. The most informative response by the nurse would be:

A. Listen to the patient, answer questions, and offer to have the supervisor or physician speak with the patient. Understanding the patient’s concerns and providing information may help address their reasons for leaving and promote informed decision-making. Involving the supervisor or physician allows for further discussion.

B. Call both the supervisor and a family member to try to get the patient to reconsider: Family involvement should only occur with the patient’s consent.

C. Obtain a written explanation of the reasons from the patient: This can be done after addressing the patient’s concerns.

D. Advise the patient that insurance may not pay for this hospitalization: This may seem coercive and is not an immediate priority.

A. Obtain meals: This is important but not a safety priority.

B. Call the nurse. Ensuring the patient knows how to call for help is a safety priority and essential to their care.

C. Use the telephone: While communication is helpful, it is secondary to patient safety.

D. Work the TV: This is a comfort measure, not a critical concern during orientation.