During a meeting to resolve staffing issues and tardiness on a unit, the nurse manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoids making personal or professional remarks about one another. The nurse manager is utilizing which step in the negotiation process?
Set ground rules
Perform an opening move
Continue the negotiation
Clarify the problem
The Correct Answer is A
A. Set ground rules: This step involves establishing guidelines for the discussion to ensure that all participants feel respected and heard. By inviting each staff member to speak in turn and asking them to listen respectfully without making personal or professional remarks, the nurse manager is creating a safe and structured environment for open communication. Setting ground rules is crucial for facilitating a productive dialogue and minimizing conflict during negotiations.
B. Perform an opening move: This refers to the initial statement or action taken to start the negotiation process. While the nurse manager is initiating the meeting, the emphasis on respectful communication and turn-taking indicates that the focus is more on establishing an effective communication framework rather than simply making an opening statement.
C. Continue the negotiation: This step implies that the negotiation is already underway and is focused on maintaining momentum in the discussion. However, the scenario describes the nurse manager taking proactive steps to set the stage for the negotiation rather than continuing an existing conversation.
D. Clarify the problem: While it is important to identify and clarify the staffing issues and tardiness, the nurse manager's actions are more about creating an environment for discussion rather than explicitly defining the problem at this stage. Setting ground rules is a foundational step that supports problem clarification by fostering respectful dialogue among participants.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. Prepare to assist with intubation of the client: This action should be prioritized for a client diagnosed with acute respiratory distress syndrome (ARDS). ARDS can lead to significant respiratory distress and hypoxemia, requiring advanced airway management. Assisting with intubation ensures that the client receives adequate ventilation and oxygenation, which is critical in managing ARDS effectively. Immediate preparation for intubation is essential to prevent further deterioration of the client’s respiratory status.
B. Place a tracheostomy tray at the client's bedside: While having a tracheostomy tray available can be important in cases of prolonged respiratory failure, this action is not the immediate priority. The focus should be on ensuring proper airway management and oxygenation first. A tracheostomy is typically considered if the client requires long-term ventilation, but initial intervention for ARDS often involves intubation.
C. Administer IV prophylaxis for thromboembolism: While providing prophylaxis for thromboembolism is important in the overall management of patients at risk, especially in those with limited mobility, it is not the first priority in an acute situation. The immediate need is to address the client’s respiratory distress and ensure proper ventilation.
D. Administer IV prophylaxis for stress ulcers: Providing prophylaxis for stress ulcers is also a relevant consideration, particularly in critically ill patients. However, it is not an urgent action compared to securing the airway and ensuring effective oxygenation. Addressing respiratory failure and maintaining airway patency should take precedence in the acute management of ARDS.
Correct Answer is B
Explanation
A. The number of medication errors committed by another nurse. Quality improvement focuses on systemic issues rather than individual performance. Addressing medication errors should involve evaluating factors such as workflow inefficiencies, high workloads, or unclear protocols rather than singling out a specific nurse. Identifying system-wide improvements enhances patient safety more effectively.
B. Systems that make it difficult for the nurses to do their job. Quality improvement initiatives aim to identify and correct systemic barriers that hinder nursing efficiency and patient care. Issues such as inadequate staffing, poor communication, or outdated technology can lead to errors and inefficiencies. Addressing these barriers can improve workflow, reduce mistakes, and enhance patient outcomes.
C. Collective bargaining activity at a nearby hospital. Discussions about union activities or labor disputes are not directly related to quality improvement. While working conditions can impact patient care, this topic is more relevant to human resources or labor relations than a quality improvement committee focused on systemic patient safety issues.
D. How unhappy the nurses are with their current pay. While job satisfaction is important, a quality improvement committee focuses on patient safety, workflow efficiency, and care outcomes. Salary concerns are best addressed through administration or labor negotiations rather than a committee designed to implement clinical and operational improvements.
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