The partner of a patient comes into the office demanding to know what the patient was seen for and why they were charged for the visit. Which of the following the best way for the medical assistant to handle this situation when no medical records release authorization form is on file?
Advise them that privacy regulations prevent releasing patient information regardless of their relationship to the patient.
Verbally share the patient information with them since they are the subscriber on the patient's medical insurance.
Reassure them that they have nothing to worry about since their partner's visit was only a follow-up to a minor surgery.
Instruct them to provide proof of identity prior to providing the requested information.
The Correct Answer is A
A. Advise them that privacy regulations prevent releasing patient information regardless of their relationship to the patient: Privacy regulations, such as those outlined in HIPAA, restrict the release of patient information without proper authorization, regardless of the inquirer’s relationship to the patient.
B. Verbally share the patient information with them since they are the subscriber on the patient's medical insurance: Even if the partner is the insurance subscriber, patient information cannot be disclosed without the patient’s explicit authorization.
C. Reassure them that they have nothing to worry about since their partner's visit was only a follow-up to a minor surgery: Providing details about the visit without authorization violates patient privacy and confidentiality.
D. Instruct them to provide proof of identity prior to providing the requested information: Proof of identity is not sufficient without a medical records release authorization form to disclose patient information.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. Tape measure: A tape measure is necessary to measure the head circumference of infants, which is a routine part of a well-child visit to monitor growth and development.
B. Glucometer: A glucometer is used to measure blood glucose levels and is not routinely required for a well-child visit unless the child has a specific condition like diabetes.
C. Tuning fork: A tuning fork is used to assess hearing, typically in older children or adults, and is not routinely required for a well-child visit for a 1-year-old.
D. Bulb syringe: A bulb syringe may be used for suctioning an infant's nose or mouth, but it is not a standard tool needed for a well-child visit unless there is a specific need.
Correct Answer is D
Explanation
A. Women, Infants, and Children Program (WIC): WIC provides assistance for food, nutrition education, and healthcare referrals but does not cover general medical treatment for children.
B. Medicare: Medicare is primarily for individuals aged 65 and older or those with certain disabilities, not for pediatric patients.
C. TRICARE: TRICARE is a healthcare program for military personnel and their families, not a general public assistance program for children.
D. Children's Health Insurance Program (CHIP): CHIP is designed to provide low-cost health coverage to children in families who earn too much money to qualify for Medicaid but cannot afford private insurance. This is the appropriate resource for the situation.
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